Operations Lead

The posting, as Accenture Federal Services wrote it

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Job Description

As a trusted Microsoft partner supporting critical Federal missions, the Operation Lead serves as the senior on-site leader responsible for operational excellence, workforce management, and customer engagement within Microsoft's Secure Operations Centers (SOCs). This role provides strategic and tactical oversight of a 24x7x365 operation supporting Azure, Microsoft 365, and other mission-critical cloud services. The Operations Lead is accountable for the successful delivery of operational services across multiple workstreams, including: Livesite Engineering Identity Management Network Operations Technical Operations (Secure Workspace Operations) Customer Experience (CXP) Operating from Microsoft SOC locations in Redmond, WA, Reston, VA, and Annapolis, MD, the Operations Lead serves as the primary regional leader responsible for site operations, workforce management, customer relationships, program execution, continuous improvement initiatives, and operational readiness. The ideal candidate is an experienced leader with a proven ability to manage complex operations, drive performance, develop high-performing teams, and partner effectively with customers and stakeholders in highly secure environments.

Responsibilities Include

• Operational Leadership Serve as the leader responsible for day-to-day operations, workforce oversight, and service delivery.
• Ensure continuous 24x7x365 operational coverage across all assigned workstreams and locations.
• Monitor service performance, operational health, and resource utilization to ensure contractual and customer expectations are consistently met.
• Drive operational excellence through process optimization, automation, and continuous improvement initiatives.
• Lead operational readiness activities, contingency planning, and response efforts for critical incidents or service disruptions.
• Partner with program leadership to achieve mission objectives and operational success.
• Customer & Stakeholder Engagement Build and maintain trusted relationships with Microsoft customers, leadership teams, and key stakeholders.
• Serve as the primary regional point of contact for operational escalations, custome

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ions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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