Manager Network Infrastructure

The posting, as AEG Worldwide wrote it

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Manager, Network Infrastructure is responsible for deploying, supporting, securing and managing the lifecycle of AEG Global Technology's network infrastructure across US venues and enterprise environments. This role ensures network services, firewalls, routing, switching, wireless platforms and related operational processes meet Global Technology standards, security requirements, governance controls and business priorities. The role also provides on-site event support across multiple venues and requires flexibility to work evenings, weekends and participate in an on-call rota.

Essential Functions

• Line manage US-based network engineers (and contractors as required) and provide day-to-day leadership, coaching, prioritization and performance support in alignment with Global Technology objectives and ensuring service delivery meets established SLAs.
• Provide escalation support for critical network incidents, including out-of-hours response for venue, event and enterprise-impacting issues.
• Ensure existing network infrastructure is effectively managed, supported, patched, monitored and secured, including response to vulnerabilities, threats, audit findings and operational risks.
• Work with venue technology teams, business stakeholders, information security, operations teams and the Vice President, Network Infrastructure and Venue Technology to plan, budget and prioritize network infrastructure projects and service improvements.
• Project manage network infrastructure initiatives through the full lifecycle, including requirements gathering, solution design, resource scheduling, implementation planning, change management, handover and documentation.
• Design and implement scalable, secure and supportable network infrastructure solutions that align with Global Technology architecture, security and operational standards.
• Maintain accurate design documentation, configuration records

[…]
operational runbooks, standard operating procedures, change records, service incidents and post-incident reviews.

• Apply industry best practices to design and implement secure, practical technology systems and infrastructure.
• Use initiative, work with minimal supervision, manage time effectively and deliver within agreed timescales.
• Must be able to participate in a 24/7 on-call rotation to support venues and live events.
• Willing and able to travel domestically.
• Demonstrate a positive, solutions-focused attitude.
• Collaborate effectively in a high-performing team environment.
• Maintain a strong commitment to high-quality delivery.
• Certification for core technologies is highly preferred.

Pay Scale: $155,000.00 - $169,000.00

Bonus: This position is eligible for a bonus under the current bonus plan requirements. .

Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.