Senior Manager, Field Services

The posting, as Agility Robotics wrote it

Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.

About Agility Robotics

Agility Robotics is at the forefront of humanoid robotics, redefining how robots interact with and navigate the human world. Our cutting-edge robots rely on advanced hardware systems, including actuators, motor controllers, sensors, PCBAs, limbs, and end effectors, to perform complex tasks in dynamic and demanding environments.

Role Overview

The Senior Manager, Field Services Engineering is responsible for leading a team of Deployment Specialists and owning field service operations across the entire deployment lifecycle, from initial customer deployment through ongoing support and fleet management. This role combines team leadership, hands-on technical execution, and operational ownership to ensure Agility Robotics’ bipedal robots (Digit) and robotic systems are deployed safely, operate reliably, and deliver customer success in real-world environments.

This individual is accountable for team development, deployment execution, breakdown repair, preventive maintenance schedules, and continuous improvement of field operations. They will work directly alongside Deployment Specialists to support deployments, troubleshoot mechatronics and software issues, conduct root-cause analyses, and resolve escalations while developing standard operating procedures to scale field operations as Agility grows.

The ideal candidate is a hands-on leader who can balance direct technical problem-solving with team development, operational decision-making, and cross-functional collaboration.

Key Responsibilities

People Leadership and Team Development

• Lead, coach, and develop a team of Deployment Specialists, establishing clear expectations, priorities, and performance goals.
• Own hiring, onboarding, workforce planning, performance management, and employee development.
• Provide ongoing feedback and coaching to strengthen technical capabilities, operational effectiveness, and individual performance.
• Plan team capacity and allocate resources to meet deployment schedules, customer needs, and service commitments.
• Foster a culture of safety, accountability, customer focus, and continuous improvement.

Deployment and Field Service Operations

• Own field service operations across the customer lifecycle, including deployment readiness, robot commissioning, ongoing field service, maintenance, and break-fix support.
• Oversee deployment and service execution to ensure work is completed safely, efficiently, and in accordance with established procedures and quality standards.
• Manage service schedules, resource allocation, competing priorities, and escalat

[…]
fit Start Date: Eligible for benefits on your first day of employment.

• Well-Being Support: Employee Assistance Program (EAP).
• Time Off:
• Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown.
• Non-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.
• On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
• Parental Leave: Generous paid parental leave programs.
• Work Environment: A culture that supports flexible work arrangements.
• Growth Opportunities: Professional development and tuition reimbursement programs.
• Relocation Assistance: Provided for eligible roles.
• Annual Discretionary Bonus: Provided for eligible roles.

All of our roles are U.S.-based. Applicants must have current authorization to work in the United States.

Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.

Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly.