Senior Program Manager, Workplace Operations

The posting, as Airbnb wrote it

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community you will join

The Lead Program Manager, Workplace Operations is responsible for leading and scaling programs that span the Workplace Operations organization. This role operates across functions and geographies, owning programs end-to-end while building the structure, processes, and tools that enable the broader team to operate consistently and at scale.

Currently, the Workplace Operations team is made up of multiple teams delivering at a high bar across a global office footprint, each with its own processes, tools, vendors, and rhythms. This role exists to look across all of it: to understand how the work actually gets done today, find where effort is duplicated or handoffs break down, and design a more connected and automated way of operating. It is equal parts program delivery and operational modernization.

The difference you will make

This is a cross-functional role that requires strong program management fundamentals, independent judgment, and the ability to influence stakeholders without direct authority. You will build a clear picture of how Workplace Ops teams work today, surface the gaps and opportunities that get in the way of efficiency and alignment, and turn that into a strategic and scalable roadmap: what we should build in-house, what is better delivered through vendors, and most importantly what can be automated with AI.

The ideal candidate is comfortable working in a fast-paced, ambiguous environment, skilled at building clarity and alignment, curious about how emerging technology changes operational work, and motivated by improving how teams operate and deliver for employees globally.

A typical day

• Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement
• Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions
• Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered
• Identify gaps in current program offerings and proactively develop solutions, often without an established playbook
• Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience
• Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions
• Supp

[…]
e application.

Equal Employment Opportunity

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.
How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range
$192,000 — $237,000 USD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.