Product Enablement Manager, AI Agents

The posting, as Aircall.io, Inc. wrote it

Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.

For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.

We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.

Come join us!

This role sits within GTM Enablement, part of the broader Customer Solutions & Applied AI organisation responsible for turning Aircall's AI Voice Agent (AIVA) and AI Messaging Agent (AIMA) into adopted, well-understood products across the business. GTM Enablement works alongside Forward Deployed Engineering, Solutions Engineering, Customer Engineering, Product Support, and Number Operations, globally across EMEA, AMER, and APAC. This is a new, dedicated enablement role created to keep the field current on AIVA and AIMA as they evolve, working in particularly close partnership with Forward Deployed Engineering and with the Product and Engineering teams shipping the roadmap.

As Product Enablement Manager, you will own how the field learns about every new AI Agent capability, use case, and release. This is a jack-of-all-trades, full-stack role: you need to be technical enough to understand agentic concepts such as intents, prompts, guardrails, and evals, creative enough to turn them into content people actually engage with, and comfortable producing that content yourself end to end, from writing through to filming and editing video. You'll work hand in hand with Forward Deployed Engineering to understand what the field actually needs, and directly with Product and Engineering to get ahead of what's shipping next. You are expected to be AI-first in how you work, using AI and agentic tooling to write, edit, and produce content at a scale a traditional enablement function could not, and to find agentic ways to enable the organisation more broadly, not only through content.

Core Responsibilities

• Own internal and customer enablement for every new AIVA and AIMA launch, translating roadmap items and release notes into playbooks, one-pagers, and videos for Forward Deployed Engineering, Solutions Engineering, Customer Engineering, Product Support, and GTM.
• Produce video as a default enablement format: script, record, and edit feature walkthroughs, demo videos, and "what changed and why it matters" explainers.
• Operate AI-first across the full content workflow, using AI tools to draft scripts, generate and edit video and audio, translate and localise content, and repurpose one asset i

[…]
oducts

• Background in contact centre technology or agentic technology
• Hands-on experience with AI video/audio tools (e.g. Descript, CapCut, Runway, ElevenLabs, Synthesia, HeyGen).
• Experience building lightweight agentic workflows or automations (e.g. Zapier, Make, n8n).
• Prior experience in a formal product enablement, sales enablement, or technical training role.

Base salary range

$94,500 — $110,500 USD

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits

DE&I Statement

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.