Senior Forward Deployed Engineer – Key Accounts (AI Solutions)

The posting, as Aircall.io, Inc. wrote it

Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.

For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.

We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.

Come join us!

The embedded technical partner for a focused portfolio of Aircall's most strategic global accounts, driving agentic AI adoption use case by use case, in lockstep with Key Account Managers, from a first deployed use case to platform-wide expansion.

About the Team

Aircall's Forward Deployed Engineering team connects our innovative AI Agents technology to real-world customer workflows. We turn possibility into production by delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact.

Within that team, this is a senior, Key Accounts–focused role for someone who wants to go deep rather than broad — embedding with a portfolio of Aircall's most strategic global customers and growing agentic adoption inside each one over time. It sits at the intersection of technical consulting, project leadership, and AI adoption strategy. You don't need to be a full-time software engineer, but you should be fluent in APIs, highly confident leading complex technical engagements, and credible in the room with senior customer stakeholders.

About the Role

As a Senior Forward Deployed Engineer for Key Accounts, you are the embedded technical owner for a portfolio of Aircall's highest-value global customers. You don't run a deployment and move on — you stay with the account, building a long-term agentic roadmap alongside the Key Account Manager (KAM).

You land a first high-impact use case, prove value fast, then systematically expand the footprint use case by use case until Aircall's AI Agents are woven through the customer's core workflows. This is a high-autonomy role: you set the technical strategy for your accounts, you're trusted in the room with customer leadership, and you act as the connective tissue between the customer, the KAM, Product, and Engineering.

Please note, this is not a software engineering role. This is a hybrid, revenue-driving role spanning Solutions Engineering, Consulting, Professional Services, and Product Ownership

What you'll do

• Own a sustained, embedded relationship wi

[…]
case, then a repeatable path to use case two and beyond.

• Reusable frameworks and models actively used by peers and partners on other Key Account engagements.
• Strong collaboration with Engineering and Product to enhance platform capabilities.
• Sustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions.

Base salary range

$175,000 — $230,000 USD

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits

DE&I Statement

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.