Technical Account Analyst, Logistics

The posting, as Altana wrote it

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.

The Opportunity at Altana

We're looking for a motivated Technical Account Analyst to support our Technical Account Managers (TAMs) in delivering outstanding outcomes for our Logistics customers. In this role, you'll help execute the day-to-day work that keeps our customers successful, from preparing materials and tracking deliverables to running analysis that helps TAMs make informed, data-driven decisions. This is a great entry point into account management and customer success, where you'll build core skills in customer operations, data analysis, and cross-functional collaboration while working alongside experienced TAMs who own the overall account relationship.

You Will

• Support TAMs across our largest logistics service provider accounts by managing specific workstreams and deliverables, rather than owning the end-to-end account relationship.
• Help execute onboarding tasks for new users, including scheduling trainings and tracking adoption milestones.
• Conduct analysis on customer usage data to help TAMs identify trends, risks, and opportunities.
• Prepare materials for customer calls and Quarterly Business Reviews, including pulling data and drafting talking points for TAM review.
• Coordinate with product and implementation engineering teams to track the status of customer deliverables and flag blockers.
• Own specific day-to-day tasks (check-ins, follow-ups, documentation) for a subset of accounts under TAM guidance.
• Capture and organize customer feedback, routing it to the appropriate TAM or product team member.
• Learn Altana's platform and product capabilities deeply enough to support customer-facing conversations alongside a TAM.

About You

• 2-3 years of experience in account management, customer success, operations, or a related analytical role (logistics industry exposure a plus, but not required).
• You're detail-oriented and organized, comfortable managing multiple tasks and deadlines across several accounts at once.
• You're a strong communicator who can synthesize data into clear, digestible takeaways for both TAMs and customers.
• You're eager to learn the fundamentals of data fusion and machine learning, and can grow into communicating product value to technical and commercial audiences.
• You're a proactive collaborator who seeks feedback and takes direction well from more senior team members.
• You exhibit good judgment, a strong work ethic, and a willingness to dig into the details to get things right.
• You're excited to grow into a Technical Account Manager role over time.

This role is currently based in Brooklyn, NY, USA until a planned office relocation to Midtown Manhattan in the Summer of 2027. Candidates must be within commuting distance from our current and future office locations.

US Salary Range and
[…]
ts lives and futures, we hold ourselves accountable to delivering mission impact and never compromising. Our responsibility extends beyond individual projects to the broader system of global trade. We believe that stewardship starts from within so that we can bring focus, creativity, and excellence to our work. Each of us is personally responsible for fostering a workplace where people can thrive. And we are stewards of the greater good of the company. By holding ourselves and each other accountable, we build a culture of innovation and collective success that reflects the scale of our mission.

• Courage: Courage is what unlocks the seemingly impossible for our customers. It’s the core value that drives us make bold moves and take on big, complicated network problems—the ones others avoid. We know success isn't guaranteed, but we have the audacious vision to believe a solution is possible and to build it. Courage fuels our growth mindset. It means embracing challenges that make us stronger, and it’s demonstrated by how we approach hard conversations and complex projects.

At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We’re proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation.

Offers related to employment at Altana will come from an Altana.ai email address. We will never ask for payment as part of the interview or onboarding process.