AV Operations Specialist

The posting, as Anthropic wrote it

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

As an AV Operations Specialist, you'll be accountable for how the AV spaces perform, how support requests get resolved, and how events land in the space you're responsible for. This role will help own all areas within the AV landscape. In a given week you might execute a preventative maintenance sweep across a floor of conference rooms, work the support queue and drive a recurring failure to root cause, and then run technical coverage for an all-hands or an executive presentation that evening.

You'll be the regional presence our AV Engineering and Production teams build on — the person who catches problems before users report them, and who turns what you learn on the ground into standards the rest of the team can run from. Your work directly enables the collaboration and transparency that advance our AI safety mission.

Responsibilities

Site Ownership & Room Health

• Serve as the AV owner for your office — accountable for the health, readiness, and performance of every room and event space in the building
• Execute preventative maintenance programs and recurring room sweeps on a defined cadence, not only in response to tickets
• Maintain accurate inventory of room systems, peripherals, wireless microphones, cameras, and portable production gear, including spares strategy and replacement cycles
• Coordinate AV scope for office moves, room reconfigurations, and new-space readiness in partnership with Workplace and AV Engineering
• Know your estate: maintain the room documentation, as-builts, and site-specific gotchas that make your office supportable by anyone on the team

Support Operations

• Help own the AV support queue — triage, prioritization, resolution, and escalation with clear diagnostic context
• Participate in the regional AV on-run rotation (West, East, or EMEA), covering AV issues during local business hours alongside the daily room-check discipline
• Systematically isolate faults to a point in the signal chain rather than reaching for reboots and cable swaps
• Drive recurring issues to root cause and surface them to AV Engineering as candidates for platform-level or design-level fixes
• Contribute to runbooks, standard operating procedures, and knowledge base documentation that other technicians follow

Event Support & Production

• Provide technical coverage for live and hybrid events in your office — from small executive presentations and team meetings through to all-hands and company-wide broadcasts
• Operate event production systems including audio consoles, video switchers, camera systems, playback, and streaming encoders
• Run pre-event readiness: walkthroughs,

[…]
n our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.