Director, Order-to-Cash Assurance

The posting, as Anthropic wrote it

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

Anthropic's global order-to-cash (O2C) function is scaling faster than the processes and systems behind it, across direct enterprise contracts, consumption-based commercial models, and third-party cloud marketplaces. We're looking for a Director, Order-to-Cash Assurance to make sure every order is priced, billed, collected, and recorded correctly, and that we can prove it.

You'll be embedded in the O2C Transformation team, working closely with Order Management, AR & Collections, Revenue Accounting, Billing Engineering, and Go-to-Market. You'll design and run the pricing audits and accuracy measures that show us where we leak revenue or create rework, then fix the root cause at the source. You'll be the compliance advocate for global O2C, helping the business find the compliant way to yes, and often improving a process by removing steps rather than adding them.

You'll thrive here if you treat accuracy and compliance as design problems and as a service to the business. You are firm when the risk is real, flexible when it isn't, and able to explain the difference. If you're energized by ambiguous, high-consequence operational problems at a company at the forefront of AI development, we'd like to hear from you.

Key responsibilities

Design and run recurring audit programs across the O2C lifecycle, including pricing audits, contract-to-invoice accuracy, credits, refunds and concessions, and cash application

Define accuracy metrics with baselines and targets, such as pricing and invoice error rates, first-pass yield, rework volume, and revenue leakage, and report them in a way teams can act on

Trace findings to root cause and work with the owning team on the fix, whether in process, system configuration, or contract and pricing standards

Move measurement from periodic sampling to continuous, system-driven monitoring as volume grows

Partner with Order Management and AR operations as their quality partner, and help GTM, Deal Desk, Sales Operations, and Product understand what accurate and compliant looks like through clear published guidance that shortens the path to yes

Review new processes, process changes, commercial models, and exceptions against policy and control requirements, with clear decision rights, service levels, and rationale that stay consistent across regions, entities, and channels

Build compliance into new products, channels, commercial models, and regions by joining at intake rather than at the end

Own O2C policies, control ownership, and segregation of duties

Partner with Internal Audit, external auditors, Revenue Accounting, Tax, and Legal so audit cy
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n our team.

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How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.