Manager, Product Program Management

The posting, as Anthropic wrote it

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

We are seeking an experienced Operations Manager to lead Product Program Management, the central program management function in Anthropic's Product organization. This team turns the company's hardest cross-functional obligations into programs that run: it stands up the strategic programs Anthropic needs to unblock growth, then runs the scaled operations behind them so partner teams can focus on building and selling Claude. You'll lead managers and program managers across Commercialization Operations, Community and Executive Escalations Operations, and Marketplace Operations, and you'll build a generalist program management bench that incubates new programs for the Product organization. The ideal candidate combines strategic judgment about what the company should take on with the operational rigor to make those programs run at scale.

About Anthropic

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our customers and for society as a whole.

Responsibilities

Set the team's charter and priorities: decide which cross-functional programs Product Program Management takes on and which it scales

Build strong partnerships with the teams Product Program Management supports across Product, Engineering, GTM, Finance, Legal, and more, so programs reflect their priorities and they see the team as a trusted extension of their own

Hire, lead, and develop a high-performing organization of managers and program managers across Product Program Management, including:

Commercialization Operations, which runs commercial launches for new products that will be billed or sold, plus programs like credits and promotions, trusted access, and local pricing, in partnership with Finance, Billing Engineering, and GTM

Community and Executive Escalations Operations, which handles social listening and escalations and turns them into product fixes

Marketplace Operations, which runs review and publishing for Anthropic's MCP Directory and plugin ecosystem

Build a small generalist program management team that incubates new cross-functional programs for the Product organization, runs them until they're stable, and then either matures them into their own pillar or shifts them to a long-term owner

Define success metrics for each program and report on them through regular business reviews with Product leadership

Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development and growth

You may be a good fit if you have

12+ years of experience in program mana
[…]
n our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.