Global Partner Technical Success Director

The posting, as Appian wrote it

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Establish, build, and scale our Global Partner Technical Success organization to elevate technical readiness, fuel enterprise innovation, and accelerate revenue growth across our worldwide ecosystem.

ABOUT THE TEAM

The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are establishing an elite, high-impact technical group to elevate our partner ecosystem's technical abilities and expertise to deliver market-leading solutions. Your work directly impacts partner capability, customer satisfaction, and Appian's market expansion through channel revenue.

THE OPPORTUNITY

As the Global Partner Technical Success Director, you will serve as a technical leader defining the global technical charter for Appian’s partner ecosystem. Reporting directly to the Global Partner Experience Leader, you will build and lead a high-caliber global organization of Partner Technical Success Architects across North America, EMEA, and India regions. This is a high-visibility leadership role where your strategic direction and operational frameworks will directly impact complex, mission-critical transformations for enterprise clients.

WHAT YOU'LL DO

• Build and lead a high-performing global organization of regional Partner Technical Success Architects across North America, EMEA, and India, setting strategic objectives, operational governance, and performance metrics.
• Collaborate with the Global Experience Leader, Customer Success, and Product Engineering teams to define the global technical charter, operating framework, and engagement criteria that allow PTSAs to act as high-leverage force multipliers for partner delivery capability.
• Serve as the senior technical sponsor on Appian’s largest, most complex global enterprise opportunities, ensuring architectural alignment across internal and partner teams.
• Design and co-chair a monthly and quarterly Partner Technical Governance Board alongside Appian’s Customer Success leadership to evaluate deal volumes, triage capacity, regional performance metrics, and strategic alignment.
• Oversee the global team’s contributions to Appian’s AI tooling for partners, ensuring field intelligence, prompt libraries, and golden templates feed into the tool.
• Partner with Appian’s Enablement, Product Engineering, and Customer Success teams to guide the development of advanced partner technical curricula and certification tracks, and to establish repeatable frameworks for evaluating, vetting, and approving partner-bu

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elopment opportunities.

• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups . These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for the most important business processes at the world’s largest organizations. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit appian.com .

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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