Senior Application Engineer - Customer Experience

The posting, as Apptronik wrote it

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond.

We operate at the cutting edge of Applied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better.

JOB SUMMARY

Apptronik's most important audiences — the executives, customers, investors, and partners who will define how the world sees Apollo — encounter our technology through live demonstrations. This role is responsible for making those moments exceptional.

As Senior Application Engineer, Customer Experience , you will own the full lifecycle of Apollo demonstrations at our California office and at events worldwide. You will design, build, and operate the robot behaviors and workcell environments that bring Apollo to life for VIP visitors — applying the same engineering discipline, rigor, and process we use for every customer field deployment.

Operating as the senior technical presence at our California satellite office, you will work with significant autonomy, represent Apptronik's engineering capability to our most critical audiences, and serve as a direct feedback channel between what customers experience and what our product teams build. This is a high-visibility, high-impact engineering role at the intersection of robotics, customer engagement, and product storytelling.

This role is part of the Applications Engineering team and operates under the same processes, standards, and expectations as every other Application Engineer. The California office is a flagship environment where Apptronik's capabilities are on display to the world's most important audiences, and this engineer plays a central role in shaping those experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES

Requirements & Strategy

• Stakeholder alignment — Partner with Sales, Marketing, and Customer Success leadership to define objectives, success criteria, and technical scope for each high-priority visit; capture the agreed storyline and constraints in a concise brief that aligns all internal stakeholders before execution begins.
• Technical scoping authority — Serve as the definitive technical voice on Apollo's demonstrable capabilities — providing honest, confident assessments of what can be shown credibly and reliably to any given audience, and shaping stakeholder expectations accordingly.
• Audience-driven design — Translate visit objectives into scenario designs that reflect real customer problems and workflows, ensuring every demonstration is grounded in the custome

[…]
ols (NVIDIA Isaac Sim, Gazebo, MuJoCo, or equivalent) to design, validate, and optimize robot behaviors and reduce integration risk prior to live deployment.

• Communication skills — Strong ability to explain complex technical concepts clearly to non-technical audiences, build rapport with visitors, and support presenters effectively during high-priority events. Comfort engaging directly with guests in a supporting role, including handling technical questions with confidence and composure.
• Cross-functional influence — Ability to align Sales, Marketing, Engineering, and CS stakeholders on demonstration scope and objectives, and to communicate technical constraints and tradeoffs clearly to non-technical partners.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in Computer Science, Mechanical Engineering, Electrical Engineering, or a related field required. Master's degree preferred.
• 4+ years of hands-on experience in a customer-facing engineering role, with a proven track record of independently owning high-stakes demonstrations or deployments of mobile robotic systems end-to-end.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 25-45 pounds at times
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate
• International travel likely; passport highly desired
• Travel up to 40% may be required

Compensation: The annual compensation for this position is $165,000 - $190,000 (USD) + 20% bonus target

*This is a direct hire. Please, no outside Agency solicitations.

Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.