Engineer, Field Process (Customer Support)

The posting, as ASM wrote it

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Engineer, Field Process (Phoenix, AZ)

As a member of the Global Sales and Services business unit, our HVM (High Volume Manufacturing) Field Process Engineering team serves as the on-site process application and execution bridge between the customer, ASM Field Service, ASM account leadership, and ASM global product and business-unit teams. This role supports ASM tools at our customer fab in North Phoenix with a focus on process performance, qualification execution, tool-to-tool matching, containment, escalation discipline, customer communication, and sustainable improvement.

This is not a generic process engineering role. The Field Process Engineer must be able to work close to the tool, understand customer urgency, organize incomplete data, communicate facts versus hypotheses, partner tightly with Field Service Engineers, and keep customer-facing problems moving without overclaiming root cause or creating uncontrolled risk.

What you'll be working on

• Support ASM tools through installation, start-up, qualification, warranty, HVM ramp, and production-support phases
• Track customer process specifications, tool performance, matching behavior, process stability, watch items, and open issue status through structured data review and follow-up
• Help drive containment, short-term recovery actions, and long-term corrective actions when customer process or tool-performance requirements are not being met
• Design, support, and analyze experiments for qualification, troubleshooting, continuous improvement, tool-to-tool matching, process-window understanding, and customer-requested improvements

Collect, analyze, and summarize process, metrology, tool-state, trend, and chamber-performance data to support fact-based decision-making

Apply structured troubleshooting, DOE methodologies, statistical analysis, baseline comparisons, and measurement-system validation before recommending actions

• Partner with customer process teams, customer hardware teams, ASM Field Service, account leadership, and global product/business-unit experts

Communicate confirmed facts, hypotheses, action plans, ownership, timelines, and open risks clearly during urgent or ambiguous customer situations

• Build clear issue timelines, data packages, passdowns, escalation payloads, and loop-

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including clear documentation, effective passdowns, specific escalation requests, ownership through loop closure, and the ability to separate facts from hypotheses

• Ability to partner effectively with FSEs, customer engineers, account teams, and global experts without losing ownership or creating confusion
• Comfort working close to the tool and with incomplete information while avoiding unsupported root-cause claims or uncontrolled changes
• For senior or principal candidates: experience leading complex escalations, defining release/qualification evidence, coaching engineers, influencing customer alignment, and connecting field learning back to global product or account strategy

Level calibration

This requisition may be calibrated from Engineer I through Principal Field Process Engineer based on experience. Entry-level candidates are expected to show strong fundamentals, learning discipline, data quality, documentation, and structured escalation behavior. Experienced candidates are expected to demonstrate increasing ownership of customer-facing issues, complex troubleshooting, qualification activities, mentoring, and cross-functional technical leadership.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn , Facebook , Instagram, X and YouTube .

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.