Patient Coordinator

The posting, as Axle wrote it

(ID: 2026-3927)

Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH).

Axle is seeking a Patient Coordinator to join our vibrant team at the National Institutes of Health (NIH) supporting the National Institute of Allergy and Infectious Diseases (NIAID) located in Bethesda, MD.

Benefits We Offer

• 100% Medical, Dental & Vision Coverage for Employees
• Paid Time Off and Paid Holidays
• 401K match up to 5%
• Educational Benefits for Career Growth
• Employee Referral Bonus
• Flexible Spending Accounts:
• Healthcare (FSA)
• Parking Reimbursement Account (PRK)
• Dependent Care Assistant Program (DCAP)
• Transportation Reimbursement Account (TRN)

Position Information

To provide services and deliverables through performance of support services.

Additional Qualifications

Certifications & Licenses

Bachelor’s degree in Life Sciences or other related discipline.

Field of Study

Miscellaneous Biology

Communications

General Business

Miscellaneous Business Medical Administration

General Medical and Health Services

Miscellaneous Health Medical Professions

Software

MS Office Suite

Skills

Must be able to communicate clearly and concisely, both orally and in writing.

Strong customer service focus

Knowledge of clinical protocols and medical terminology

Strong organizations skills with the ability to successfully manage competing priorities

Resourcefulness in problem solving

Strong interpersonal skills and ability to work effectively in a team environment

Ability to efficiently compose correspondence, prepare reports from raw data, design, set up and maintain the electronic and paper filing system

Experience scheduling patient appointments and/or travel arrangements and maintaining patient records as it relates to patient care arrangements

Travel arrangements

Deliverables

Work products and documents related to performing logistical and administrative duties that facilitate patient travel and patient appointments by commutating with patients, caregivers, family members and staff while coordinating and planning simple and complex travel, lodging and transportation arrangements; acting as a point of contact between physicians, nursing, NIH staff, contractors and other departments; and acting as a point of contact between staff, departments and patients/caregivers/family members. - Ad-Hoc

Work products and documents related to collecting outside med
[…]
ent travel including NIH billed lodging, meal reimbursements and local transportation services.

Adapt and maintain filing systems to create and support an ongoing data base of patient encounters and patient appointments.

Enter/update clinic and/or physician appointment schedule availability into the central appointment calendar.

Provide appointment and travel information to patients, including scheduled dates and times, appropriate documents to bring, clinic information, hospital maps, travel, and hotel information.

Obtain up-to-date patient records and other pertinent information prior to appointments or visits.

Send patient appointment reminders and travel details.

Disclaimer: The above description is meant to illustrate the general nature of work and level of effort being performed by individuals assigned to this position or job description. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description or responsibilities as needed.

The diversity of Axle’s employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment based on age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.

Accessibility: If you need an accommodation as part of the employment process please contact: careers@axleinfo.com

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.

Salary Range
$109,000 — $114,000 USD