Engineering Manager (Shared CX)

The posting, as Axon wrote it

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Our Team

Axon Platform X (APX) is the force multiplier . We provide high leverage services to internal and external customers, with scalable infrastructure and platform services, delightful builder experiences, and shared core customer experiences. We take thoughtful approach to ensure tangible benefits with measurable impact to our customers and empower owners to own.

Your Impact

As an Engineering Manager for the Shared Customer Experience (Shared CX) group, you will be at the forefront of delivering complex, core customer experiences that are shared across Axon products. SharedCX builds authentication, authorization, admin, audit experience, and shared front-end components - the backbone that lets every product within Axon achieve consistent and frictionless CX with high quality and eliminate duplicated effort.

What You’ll Do

Work Location: This role is based out of our Ho Chi Minh City office and follows a hybrid schedule: onsite Tuesday through Friday and remote on Mondays, unless an approved accommodation applies. We place a high value on in-person collaboration and building a strong in-office culture.

Reports to: Engineering Director

Direct Reports: 8-12

• Lead and develop a SharedCX engineering team – Manage a team of software engineers and technical leads. Mentor and coach individual creators across seniority, fostering career growth, strong ownership, and a collaborative, inclusive team culture.
• Drive design and development of ShareCX platforms – Work with your team to design, build, and maintain ShareCX platform services with a focus on reliability, scalability, and efficiency, and AI agentic-ready.
• Own team roadmap and strategy – Define and execute a compelling roadmap for Axon’s shared customer experience. Balance long-term vision with near-term deliverables, and create platforms that dramatically enhance core customer experience, and enable faster adoption of high-quality Axon products.
• Collaborate across teams to solve problems – Partner with engineers and leaders from other teams to understand their needs and challenges. Guide them toward standard solutions and best practices for common problems, reducing duplicated effort and ensuring consistency across the organization.
• Manage priorities and shield your teams – Act as the interface between your squads and the rest of Axon. Communicate and prioritize incoming requests to protect your teams from randomi

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com .