Professional Services Manager I, Vehicle Intelligence

The posting, as Axon wrote it

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a Professional Services Manager, you are the operational engine behind Axon's fixed ALPR deployments. You will lead and support site installs across a national footprint, coordinating contractors, validating technical specs, troubleshooting in real time, and making sure agencies are ready from day one.

This is a post-sale, customer-facing, front-line role. You will work directly with permitting, vendor, and engineering teams to align buildouts with power, connectivity, and performance standards, and you will represent Axon's mission in every community we serve.

What You’ll Do

Location: Remotely from the United States

Travel: 90%

Reports to: Sr Manager, Professional Services

• Support ALPR deployments from pre-wire to full activation, including power prep, equipment setup, and field testing
• Conduct hands-on site validation and troubleshooting (110VAC and 12VDC)
• Interpret site drawings, power plans, and mounting guides to validate installation accuracy
• Coordinate and execute field commissioning tests with the customer
• Serve as Axon's on-site lead during installs, maintaining alignment with technical and safety standards
• Work with contractors, AHJs, and utility providers to clear barriers and ensure operational readiness
• Capture photos, logs, and field data to improve process performance and documentation
• Create accurate network diagrams and documentation to support design and planning of network communication systems
• Deliver timely, detailed project deployment reports
• Engage post-sale with technology decision makers and program managers, including Chiefs of Police, command staff, Sheriffs, and Directors of IT
• Train primary technical contacts and end users on the proper installation and use of Axon ALPR
• Help customers track their implementation lifecycle and apply the right customizations
• Escalate product irregularities and problems to Product Managers during site deployments
• Partner with project managers, permitting leads, and vendor coordinators to align site activities
• Communicate status, blockers, and feedback across tools such as Slack, Quip, Smartsheet, Salesforce, and Zoom
• Ensure installation milestones align with agency go-live timelines
• Participate in cross-training on other Axon products, working with the relevant Professional Services teams to build the skills needed to support deployments across product lines

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m . For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com .