Project Manager, Professional Services Operations

The posting, as Axon wrote it

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

We're seeking a motivated, relationship-oriented problem solver to join our Professional Services Operations team. As a Program Manager, you'll lead critical operational programs that help Global Services & Support scale effectively while improving deployment readiness, operational visibility, and cross-functional execution. This role sits at the intersection of operations, analytics, and program management. You'll partner closely with teams across Professional Services, Sales, Customer Success, Finance, Product, and Engineering to improve how we plan, deploy, measure, and scale our services. You'll provide the data, structure, and coordination needed to help stakeholders make informed decisions and deliver better outcomes for our customers.

What You’ll Do

Location: HQ Scottsdale
Reports to: Senior Manager, Professional Services Operations
Direct Reports: 0

Program Management & Operational Excellence

• Lead cross-functional programs and initiatives that improve deployment readiness, operational performance, and organizational scalability.
• Own and continuously improve key operating mechanisms that support project intake, deployment readiness, portfolio visibility, and service delivery.
• Translate business needs into clear program plans, milestones, risks, dependencies, and measurable outcomes.
• Drive alignment across stakeholders, identify risks and blockers, and help teams make informed operational decisions.
• Support ongoing business priorities and operational initiatives as organizational needs evolve.

Operational Intelligence & Reporting

• Design, build, and maintain reporting frameworks that provide visibility into deployment health, backlog trends, operational performance, customer readiness, and resource utilization.
• Develop dashboards, analyses, and presentations that help leaders monitor performance and make data-informed decisions.
• Partner with stakeholders to define meaningful metrics, identify opportunities for improvement, and measure business outcomes.
• Turn ambiguous questions into clear, actionable insights that support operational and strategic decision-making.

Deployment Readiness & Intake Governance

• Review pipeline opportunities and implementation requests to ensure projects are properly qualified, scoped, and prepared for successful delivery.
• Partner with Sales, Customer Success, and Professional Services teams to identify and

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com .