Senior Manager, R&D Product Enablement

The posting, as Axon wrote it

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As the Senior Manager, R&D Product Enablement, you will own how Axon's product knowledge reaches customers. You will lead a team of ~8 direct reports, aligned to various Axon product lines, that produces and governs the content customers rely on to understand, adopt, and get value from Axon products: release notes, help and technical documentation, localized content, and the communications that accompany product launches and updates.

You will partner closely with Product, Customer Success, Support, Professional Services, Marketing, and Training to make sure the right information gets to the right audience at the right time, at global scale and with consistent quality. You will also help shape how AI is used to create and maintain that content, making the team faster and more effective.

Key Responsibilities

Strategy and Roadmap

• Own the Product Enablement strategic plan and annual roadmap, bringing a clear point of view on where the function is headed and why
• Translate operational work (documentation, release communications, localization, AI investment) into a coherent narrative told in terms of business impact, including adoption, support deflection, and customer satisfaction
• Build and maintain relationships with senior leaders across Product and customer-facing pillars, and represent Product Enablement in strategic planning forums
• Establish prioritization frameworks that align content investment to the highest business and customer needs across product pillars

Product Documentation and Help Content

• Lead the team responsible for the Help Site, technical documentation, and product knowledge content across Axon's product portfolio
• Set quality standards, style guidelines, and standard operating procedures for content creation, review, and maintenance
• Ensure content is accurate, timely, and kept current as products evolve, in partnership with Product and Engineering

Release Communications and Governance

• Own the Release Notes process and governance, including the internal-only Release Notes Hub, so that customers and internal teams receive clear, consistent, and timely information on product changes
• Establish and run regular stakeholder communications for major product areas and launches, including quarterly updates
• Lead content and communications response for high-visibility product events and incidents, maintaining quality while managing compet

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com .