Sr. Site Reliability Engineer I

The posting, as Axon wrote it

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Are you an engineer who gets excited about the challenge of making complex distributed systems observable — not just instrumenting them, but designing and running the infrastructure that makes logs, metrics, analytics, and traces useful at scale? In this role, you will help operate and evolve Axon's observability platform, enabling the entire engineering organization to understand and operate their services with confidence.

You'll work across the full observability stack: centralized logging (Splunk, Grafana Loki, ClickHouse), metrics (Prometheus, Cortex, Grafana), and distributed tracing (OpenTelemetry, Jaeger), for every Axon product across multiple clouds and regions, including government and regulated clouds. You'll partner directly with the development organizations that build Axon's software products, and you'll use agentic AI tooling throughout your work.

You will be part of the Observability team in Axon's Compute Platform Engineering (CPE) organization, a focused team that brings a traditional SRE and infrastructure background to the observability ecosystem and to all of the systems it monitors.

The ideal candidate has a strong infrastructure or software engineering background, ideally a mix of both, and is genuinely interested in low-level, backend systems. You'll thrive here if you have opinions about what good observability looks like, and enjoy the challenge of making it real in a large, fast-moving organization.

Location: This role is based out of our Boston, MA, Atlanta, GA, or Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation.

What You'll Do

• Own the architecture and operation of Axon's centralized logging platforms (Splunk, Grafana Loki + Alloy, and ClickHouse for log analytics)
• Own the architecture and operation of Axon's metrics platforms (Prometheus, Cortex, Grafana), the foundation for alerting, dashboards, and SLO tracking across all of Axon's environments
• Keep every observability system within its defined SLAs: operate the systems, take part in the on-call rotation, and stay on top of minor alerts before they become bigger issues
• Establish and run long-term maintenance programs for each major observability component so systems stay secure

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Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com .