Client Services Manager, Home Care

The posting, as BAYADA Home Health Care wrote it

Client Services Manager

Office: Kauai Home Care (KHC) – Assistive Care
Location: Lihue, Kauai, HI

Employment Type: Full-Time

Salary: 50k plus incentives

Position Summary

The Client Services Manager is a key office-based leader responsible for coordinating compassionate, reliable Assistive Care services for clients throughout Kauai. This role leads field employees in providing excellent customer service and quality home care, while supporting caseload growth, client and referral-source relationships, staffing, ongoing case management, and office operations.

The Client Services Manager works closely with the Director, Clinical Manager, field employees, clients, families, payors, referral sources, and community partners to promote safe, consistent, and person-centered care. Through strong communication, sound judgment, and dependable follow-through, this role helps clients experience comfort, independence, and dignity at home while supporting a positive and engaged employee experience.

Essential Responsibilities

Client and Caseload Management

Develop and grow the office caseload through relationship building, responsive service, and collaboration with referral sources, payors, and community organizations.

Develop long-term, trusting relationships with clients and families and communicate proactively before and after services begin.

Handle incoming service inquiries knowledgeably and accurately document referrals and inquiries in the appropriate system.

Clearly establish service agreements with clients and payors, including service details, billing arrangements, expectations, and methods for problem resolution.

Obtain insurance confirmation and service authorizations by coordinating with internal BAYADA partners, payors, clients, families, and clinical leaders.

Monitor client needs, service stability, satisfaction, and continuity of care throughout the service relationship.

Maintain current knowledge of community resources and help connect clients and families with appropriate supports when needs extend beyond the scheduled service.

Scheduling and Service Coordination

Coordinate client services and manage the caseload using sound judgment, discretion, organization, and a strong sense of urgency.

Schedule appropriate field employees based on client needs, employee competency, availability, geography, and continuity of care.

Follow up on assignments immediately after services begin and on an ongoing basis to ensure the satisfaction of clients, families, and field employees.

Monitor schedules and caseloads to minimize unnecessary employee changes and promote reliable, consistent service.

Respond promptly to call-outs, open shifts, last-minute service requests, and changes in client or employee availability.

Update schedules, client information, service details, and communication records as changes occur.

Answer client and family questions related to services, scheduling, billing, authorizations, an
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KHC Assistive Care office in Lihue, Kauai, with regular interaction by phone, computer, and in person.

The role may require travel throughout Kauai for client, employee, community, training, or office-related needs.

The position requires the ability to communicate effectively, use standard office technology, manage frequent interruptions, and remain organized in a high-volume environment.

Reasonable accommodations may be available to enable qualified individuals to perform the essential functions of the position.

BAYADA Commitment

At BAYADA, we believe our clients and families deserve care delivered with compassion, excellence, and reliability. The Client Services Manager helps bring that commitment to life by strengthening relationships, supporting dependable service, recognizing the contributions of field employees, and helping people throughout Kauai live safely and comfortably at home.

This description reflects the core expectations for the Client Services Manager role. Specific duties, training requirements, and qualifications may vary based on office needs, payor mix, contracts, and applicable state or program requirements.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here .

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.