Sr. Lead, People Operations & Automation

The posting, as Blink Health wrote it

Company Overview

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

About the Role

Blink Health is scaling fast and People Operations needs to scale with it. The Global People Operations Scaling Lead — AI & Automation is a newly created, high-impact role at the intersection of HR operations, systems thinking, and applied AI. This person will serve as the architectural brain behind how People Ops is built, automated, and scaled across our US and India operations.

This person thinks in processes, systems, and workflows — and brings the technical fluency to translate People Ops requirements into scalable solutions. They will work across every pillar of the HR support model — onboarding, offboarding, payroll, benefits, compliance, immigration, and employee experience — identifying friction points, designing better infrastructure, and partnering with engineering, systems and vendor teams to bring automation to life.

We are looking for a senior person who operates as a staff-level contributor with broad organizational impact. They bring deep operational expertise, strong project management discipline, and the ability to influence across cross-functional teams.

The Opportunity

People Ops is managing a growing, complex, multi-entity workforce across the US and India — with manual processes that were built for a smaller organization. This role is the catalyst for changing that. The person who joins here will have real ownership over how we build, automate, and scale the People Ops function for the next phase of Blink's growth.

What You'll Do

Operational Design & Infrastructure Build

• Conduct a structured assessment of People Ops workflows across all HR support pillars — onboarding, offboarding, payroll, benefits, compliance, immigration, LOA, and employee experience — to identify inefficiencies, manual touchpoints, and automation opportunities.
• Design and document end-to-end operational frameworks, SOPs, and process maps that reflect how People Ops should function

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ChatGPT) and workflow automation platforms.

• Comfort working in JIRA, Confluence, and Slack as operational and project management tools.
• Exceptional project management skills — you run structured workstreams, manage competing priorities, and keep cross-functional teams aligned and on track.
• Strong analytical and systems thinking — you see the whole process, not just the task in front of you, and you design for what comes next.
• Clear, compelling communicator — you can explain a complex process redesign to an engineer and a business rationale to an executive on the same day.

Preferred

• Experience in a high-growth technology company managing HR operations across multiple geographies (US and India experience strongly preferred).
• Background in HR technology implementation or HRIS administration, particularly Workday.
• Familiarity with agile project management delivery frameworks

Why Join Us

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.