Manager, KYC Due Diligence Policy & Strategy

The posting, as Block wrote it

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

The Customer Onboarding team, part of Block's Financial Crimes organization, protects Block's ecosystem through the protocols that govern secure customer onboarding, ongoing monitoring and EDD, and compliant account restoration. As an enterprise role, the KYC Due Diligence Policy and Strategy Manager sets KYC policy and strategy for Block, Inc. as a whole — spanning Square, Cash App, TIDAL, and other business lines — combining policy expertise with practical implementation to strengthen KYC processes, with particular emphasis on identity verification and EDD.

You Will

• Lead the development, review, and maintenance of enterprise KYC policies, standards, supplementary guidance, and exception requests
• Monitor regulatory change, assess impact on existing KYC frameworks, and keep global standards aligned with local requirements
• Partner with cross-functional teams to implement KYC requirements, and advise compliance technology teams on the policy requirements shaping KYC solutions
• Define policy requirements, guardrails, and validation criteria for AI/ML-driven risk-based segmentation and identity verification — and advise where automation is and isn't appropriate for KYC decisioning
• Monitor KYC metrics and program performance to assess effectiveness, enhance controls, and identify process improvements
• Serve as subject matter expert to business units and to legal, audit, and risk partners; participate in governance forums and support regulatory examinations and internal audits
• Identify, escalate, and help remediate KYC compliance risks, including those specific to AI/automation such as model drift, bias, false positives/negatives, and explainability gaps

You Have

• 10+ years in BSA/AML/KYC compliance or compliance operations at a financial services firm, preferably payments or fintech
• A track record of influencing enterprise-wide compliance programs and advising executive leadership on complex regulatory matters
• Strong knowledge of compliance regulations, risks, and typologies, paired with an analytical, metrics-drive

[…]
ic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A

$163,600 — $245,400 USD

Zone B

$152,200 — $228,200 USD

Zone C

$144,000 — $216,000 USD

Zone D

$135,800 — $203,600 USD

Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us here with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

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