Senior SAP EWM Support Consultant

The posting, as C5MI Insight wrote it

C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure.

We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter.

Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.

Position Summary

The Senior EWM Support Consultant serves as the subject matter expert for SAP Extended Warehouse Management (EWM) post-go-live support. This individual leads hypercare and sustainment support efforts, serves as the escalation point for complex issues, mentors junior team members, and drives continuous improvement in system stability. The Senior EWM Support Consultant collaborates with client leadership and cross-functional teams to resolve problems, conduct system analysis, and implement enhancements.

Essential Functions & Responsibilities

• Leads hypercare initiatives in the initial weeks following SAP EWM implementations.
• Owns the EWM support workstream for assigned clients, including ticket prioritization, service level performance, and status reporting.
• Serves as the escalation point for complex, high-impact, and cross-module support issues and leads root cause analysis for critical incidents.
• Provides technical leadership, coaching, and mentorship to EWM Support Consultants I, II, and III, guiding them through goals and obstacles.
• Designs and oversees configuration of enhancements and permanent fixes and partners with development teams on custom solutions.
• Tracks system performance to identify bottlenecks and drives continuous improvement initiatives that increase system stability.
• Develops and improves support procedures, troubleshooting standards, and documentation for the EWM support workstream.
• Educates others on the workflow, business processes, and reporting metrics enabled by EWM and conducts training sessions for end users and client personnel on EWM usage and best practices.
• Collaborates cross-functionally with client leadership, development teams, project managers, and stakeholders to maintain and enhance system performance and ensure long-term success.
• Oversees software updates and security patches to ensure system integrity.
• Travels up to 25-50% to client sites to provide onsite go-live and hypercare support.
• Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in q

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is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team’s true potential.

• Never Forget the Customer – We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS.
• GSD (Get Stuff Done) – We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win!
• Empower – Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development.

How to Apply

To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply.

If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email here or speak with your recruiter.

C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.