Tech Lead Manager, Machine Learning, Growth and Marketing

The posting, as Chime wrote it

About the Role

Chime’s Data Science and Machine Learning team is building models, services, and platforms that transform how millions of users manage and grow their financial lives. We are looking for a hands-on Tech Lead Manager with deep technical expertise in machine learning and data science, particularly within the Growth and Marketing domain. Beyond technical proficiency, we value creativity, user empathy, and strong collaboration.

As a Tech Lead Manager within our Growth and Marketing team, you will lead a talented group of data scientists and machine learning engineers to develop innovative growth and marketing models. These models will provide critical insights into acquiring, retaining and growing Chime members, broaden access to credit, and ensure financial inclusivity. You will play a pivotal role in creating innovative, ground-up products while driving the development of cutting-edge acquisition and retention models and solutions. If you are passionate about marketing, growth, customer acquisition and retention models, this role could be a great fit for you.

In this role, you can expect to

• Lead and inspire a high-performing team of data scientists and ML engineers, ensuring the successful development and deployment of machine learning solutions for customer acquisition, conversion and retention.
• Drive strategic direction for ML initiatives in marketing, engagement, and growth by identifying opportunities where AI/ML can optimize our customer funnel.
• Oversee the end-to-end development of machine learning models such as lifetime value prediction, churn risk modeling, customer segmentation, marketing attribution, referral recommendations, and personalized communications.
• Collaborate cross-functionally with marketing, product, growth, and engineering teams to align machine learning initiatives with business objectives.
• Leverage transactional and behavioral data to enhance customer targeting, optimize acquisition spend, and improve retention strategies.
• Establish ML best practices, including model development, validation, deployment, and monitoring, ensuring scalability and business impact.
• Advocate for a data-driven culture, partnering with business leaders to drive strategic decisions through experimentation and predictive analytics.
• Stay ahead of industry trends, bringing cutting-edge AI/ML techniques into our marketing and growth strategies.

To thrive in this role, you have

• 7+ years of experience developing machine learning models for marketing and growth, from inception to production, with a focus on customer acquisition, engagement, and retention.
• 5+ years of experience leading data science teams, with a proven track record of mentoring, coaching, and driving impactful machine learning solutions.
• Strong expertise in marketing and growth analytics, including experience with customer segmentation, LTV modeling, churn prediction, referral systems, and multi-touch attribution.
• Deep understand

[…]
ive health, financial, and wellbeing benefits designed to support you at every stage of life.

• 🏝 Generous vacation policy and company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to family planning reimbursement
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com .

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice .