Business Control Manager

The posting, as Chime wrote it

About the Role

We are hiring a Business Control Manager to join Chime's Compliance Business Control Management team. You will own the control strategy, business relationships, and results for the Membership, App and AI Experience, and Trust and Safety portfolios. Working with the Enterprise BCM Lead and business partners, you will translate new initiatives, existing business activities, regulatory requirements, incidents, and other changes into clear control outcomes and practical plans.

This is an individual contributor role for someone who can move comfortably between strategy and delivery. You will assess current control coverage, lead material control decisions and implementation work within your portfolios, and ensure controls are validated, documented, and maintained. Business and control owners remain responsible for implementing and operating their controls; you will provide the structure, challenge, and partnership needed to produce durable results.

You will also contribute across the Enterprise BCM team by supporting Enterprise work when priorities and capacity require it, and by helping identify shared exposure themes and common control approaches across portfolios.

In This Role You Can Expect To

• Own the control strategy and coverage view for assigned portfolios, using business activities, regulatory requirements, existing controls, gaps, and dependencies to set priorities.
• Evaluate new initiatives and the existing environment through reviews of process or product changes, incidents, complaints, findings, and current control practices. Determine whether controls should be reused, enhanced, created, consolidated, or retired.
• Lead control design and implementation with business and control owners, establishing clear objectives, scope, ownership, evidence, exception handling, delivery plans, and closure criteria while keeping control ownership and operation with the business.
• Assess control readiness, coordinate owner attestations, and determine whether controls meet the agreed validation criteria. Arrange an independent reviewer when your involvement in implementation requires additional separation.
• Lead control responses to incidents, issues, complaints, and findings by connecting root causes to control gaps, establishing remediation expectations, and confirming affected controls are revalidated before closure.
• Maintain reliable control records and use coverage, implementation, validation, and exception data to identify recurring themes, recommend shared approaches, and communicate results and remaining exposure to leadership.
• Build strong relationships across business, product, engineering, operations, legal, compliance, risk, and data teams, and support bank partner reviews, audits, examinations, and other assurance activities.

To Thrive in This Role You Have

• 7 or more years of experience in business controls, regulatory compliance, operational risk, audit, or a related discipline within financial ser

[…]
ive health, financial, and wellbeing benefits designed to support you at every stage of life.

• 🏝 Generous vacation policy and company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to family planning reimbursement
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com .

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice .