Manager, Commercial Operations

The posting, as ClickHouse wrote it

Manager, Commercial Operations

We are looking for a Manager of Commercial Operations to build and run the transactional engine of the commercial function inside Revenue Operations. ClickHouse runs on a usage-based pricing model, and every deal – direct, marketplace, or partner – has to land correctly in the system: quoted against the right rules, ordered against the right contract structure, and booked cleanly enough that Accounting can bill and recognize it without rework. As we scale the cloud business and widen the product line, that path has to carry more volume, more products, and more deal structures without adding people to the middle of it. This role designs the systems, automation, and controls that make that possible.

Reporting to the Director, Commercial Strategy & Operations, you will own the quote-to-order path and order management, along with the build behind it: the CPQ and quoting system requirements, the automation, the validation and controls, and marketplace transaction operations across AWS, GCP, and Azure. The goal is a commercial path where the standard deal is self-service for the field, quality is enforced by the system rather than by who touched the deal, and human review is reserved for the cases that genuinely need judgment. You will be measured by how fast and how cleanly a deal moves, how little intervention it requires, and how good the experience is for the rep. You will partner daily with Sales, Accounting, Finance, Legal, and Revenue Engineering.

WHAT YOU'LL BE DOING

• Own order management and automate it. Run the intake, review, and processing of quotes, order forms, and bookings to defined SLAs through quarter-end peaks, and continuously engineer the manual steps out of that path.
• Design the quote-to-order flow. Instrument the process, find where it slows or breaks, and redesign it. You own the architecture of the flow, the exception routing, and the automation that makes the standard case hands-off.
• Own the quoting and order management system build. Write the requirements, design the quoting, validation, and approval logic, drive the roadmap with Revenue Engineering, run UAT, and validate every change in production before the field sees it.
• Own the handoff into billing and revenue. Partner with Accounting so that what leaves your process arrives structured, complete, and reconcilable – and build the controls upstream that keep downstream rework from happening at all.
• Build quality in as controls. Validation rules, guided quoting, required-field logic, and automated reconciliation that make an incorrect order hard to submit in the first place.
• Own the field experience of transacting. Treat the rep as the customer: fewer steps, fewer handoffs, shorter quote cycle time, and a standard path that is obvious and self-service. Measure whether it is getting easier.
• Build and run marketplace transaction operations across AWS, GCP, and Azure. Private offers, CSP transactions, co-sell mec

[…]
ate for the field when the exception is justified.

• Clear written and verbal communication. You can explain a commercial rule to a rep in one paragraph and brief leadership on what's at risk at quarter-end.
• Experience managing or mentoring analysts a plus; this role is expected to grow a team as volume scales.
• Bachelor's degree, quantitative or technical field preferred.

PERKS

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in other countries.
• A USD$500 Home office setup if you’re a remote employee.
• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

CULTURE - WE ALL SHAPE IT

As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.

EQUAL OPPORTUNITY & PRIVACY

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