Senior Incident Manager

The posting, as Crusoe wrote it

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

About This Role

As a Senior Incident Manager at Crusoe, you'll lead the response when things go wrong, coordinating the right people across teams, driving urgency, and keeping everyone focused until customer-impacting issues are resolved. You'll own communication throughout that process, including internal updates that keep responders coordinated and leadership informed, and status page decisions that keep customers informed. Once an incident is resolved, you'll drive the post-incident review process, ensuring postmortems are written and debriefs are held on time, then translate those findings into a clear, customer-facing root cause analysis (RCA) that builds lasting trust with enterprise customers and executives. You'll also maintain the incident metrics and reporting that show how we're performing, and ensure preventative actions coming out of incidents are properly documented and tracked.

In this full-time position, you'll have the opportunity to shape and enhance our incident management processes as the team and company scale, improving how we detect, respond to, and learn from incidents. The ideal candidate combines strong incident coordination fundamentals with real experience writing customer-facing root cause analysis to enterprise customers, plus the analytical rigor to track and report on incident data, and basic technical fluency to engage credibly with infrastructure teams, without needing to be the one troubleshooting.

What You’ll Be Working On

• Incident Response Leadership: Lead end-to-end management of high-visibility technical incidents and enterprise customer escalations, ensuring rapid restoration of services and effective communication throughout the lifecycle.
• Incident Coordination: Coordinate the response effort across teams during an inciden

[…]
ualization, or Kubernetes

• Understanding of the TCP/IP stack
• Understanding of Infrastructure-as-Code (IaC) practices

What Makes This Role Compelling

• Builder mentality welcome: the opportunity to create and refine incident management processes, leave a lasting imprint on the function, and grow alongside the team as it scales
• Real scaling story: the team has grown from 2 people covering 24x7 to a team of 5, with continued growth ahead — a chance to help scale the function without sacrificing quality
• Exposure to cutting-edge AI infrastructure across the full stack: compute, networking (SDN), storage (VAST), Kubernetes, and Slurm

Benefits

• Competitive compensation and equity packages
• Restricted Stock Units
• Paid time off, paid holidays & leave of absence programs
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance & emergency assistance
• Daily meals allowance
• Additional perks & programs specific to location

Compensation

Compensation will be paid in the range of $145,000 – $175,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.