Engineering Manager, Personalization

The posting, as DoorDash wrote it

About the Team

DoorDash is looking for an Engineering Manager with an ML background to lead the Personalization engineering team. This team is responsible for building ML ranking and recommendation systems to maximize the value for consumers, merchants, and DoorDash.

Our Personalization team is a part of our Core Consumer org which owns the top of the conversion funnel from the initial landing page all the way to checkout across platforms. Personalization is at the center of the team’s mission. As DoorDash expands into new verticals and experiences like grocery, reservations, and going out, the challenge of helping consumers easily find what they want grows exponentially, so the opportunity is massive!

In 2027, we’re reimagining personalization from the ground up: an intent agent that predicts, at app open, what each consumer is here for; semantic understanding of every entity we rank; a blender that blends content from different verticals and business lines, like reservations, going out, and ads; and real-time ranking that adapts as consumer signals happen.

About the Role

You will lead a team of world-class ML engineers redefining the personalization experience for DoorDash through cutting-edge technologies. You will also be the key player in defining DoorDash’s personalization strategy and technology roadmap.

You’re excited about this opportunity because you will…

• Build an intent agent that makes granular predictions of what each consumer is here for the moment they open the app, and shapes the experience around it
• Leverage cutting-edge LLM and Deep Learning (GNN, MTL, Transformers) to augment DoorDash’s personalization stack, starting with semantic understanding of every entity we rank, so our models understand what consumers want and what we offer, not just what they clicked before
• Extend the blender to blend content from different verticals and business lines, like reservations, going out, and ads, balancing value for consumers, merchants, and DoorDash
• Take personalization to real-time ranking that reacts to consumer signals as they happen
• Lead and grow a team of exceptional machine learning engineers delivering on end-to-end personalization experience with state-of-the-art ML approaches
• Work with Product, Design, and Business stakeholders directly across DoorDash to define the roadmap and vision for the team and deliver immense impact
• Encourage innovation, implementation of cutting-edge technologies, outside-of-the-box thinking and teamwork
• Build an outstanding team by coaching and empowering engineers through delegation, and applying your technical expertise to hold your team to the highest engineering standards
• Scale the team by developing internal talent and attracting top external talent

We're excited about you because you have…

• B.S., M.S., or PhD. in Computer Science or equivalent
• 7+ years of industry experience
• Minimum of 2 years of leadership experience
• Broad knowledge of machine lea

[…]
success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .