Associate, Strategy & Operations - Dasher Financial

The posting, as DoorDash wrote it

About the Team

The Dasher & Logistics team supports the millions of Dashers who power DoorDash’s marketplace. We’re building the world’s leading last-mile logistics platform — and to succeed, we’ll need to disrupt ourselves along the way. The Dasher Financial team is one such disruption: we are building fintech products that best serve the needs of Dashers and gig workers like them.

From instant access to earnings, to innovative bill pay and savings products, to credit-building tools, our goal is to create the financial system of record for Dashers. We are early in this journey — launching and scaling zero-to-one products that redefine how Dashers interact with their money.

About the Role

We are looking for an Associate, Strategy & Operations to join our Dasher Financial team. This role is about building the operations of a bank program at scale — a bank product that is already used by millions of Dashers each month.

Unlike traditional banks that feel slow and impersonal, our ambition is to build a financial product that is fast, intuitive, and genuinely supportive — one that helps Dashers not just hold money, but actively improve their financial health. To deliver on that promise, we need exceptional operators who can take tough operational problems, turn them into clear plans, and drive them to completion.

As an Associate, you will

• Own a core area of the Crimson banking program end to end — the metrics, the operating model, and the cross-functional partners who make it work
• Turn ambiguous operational problems into structured plans, and drive them through Product, Engineering, Legal, and external partners
• Build the monitoring and mechanisms that catch problems before users report them, rather than after
• Manage external vendors and partners: hold them to their SLAs, escalate when they miss, and negotiate what we need

Disputes & Support

This role owns the Crimson support and disputes experience — the systems, partners, and processes that determine whether a Dasher who has a problem gets it solved. You'll own dispute operations as we bring them in-house, Crimson support performance and tooling, and the complaint monitoring that tells us what's actually broken in the product.

Growth Ops

This role owns the top of the Crimson funnel: identity verification and onboarding, and the campaigns that bring non-Crimson Dashers and DoorDash consumers into the product. You'll own KYC health and vendor performance, reduce friction from application through first use, and drive acquisition.

Dasher Financial is an ambitious bet - building fintech products for the future of work. For someone with a strong foundation in problem solving who wants to grow into a future operator or general manager, this is a rare opportunity to learn by doing in a zero-to-one environment.

You’re excited about this opportunity because you will…

• Analyze & problem-solve : Break down ambiguous problems, run analyses, and recommend solutions that improve adop

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success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .