Associate Manager, Digital Ordering - Strategy & Operations

The posting, as DoorDash wrote it

About the Team

DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels.

The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants to help them grow their business and improve working lives in one of the country’s biggest industry sectors.

About the Role

As an Associate Manager on the Digital Ordering Strategy & Operations team, you will play a critical role in building a world-class SaaS business. You will be responsible for defining and leading key go-to-market bets and initiatives to scale our business nationwide. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve Digital Ordering’s strategic goals.

You’re excited about this opportunity because you will…

• Lead. You’ll drive high visibility, cross-functional workstreams that address Digital Ordering’s most unique and challenging questions
• Build. You’ll shape strategies, workstreams, and playbooks across our most important go-to-market priorities, working closely with senior stakeholders across GTM, product, marketing, and beyond
• Sell. You’ll design and influence the GTM sales motion at each stage of the sales funnel to communicate our value proposition to Merchant partners
• Operate. You’ll get to the lowest level of detail and have a deep understanding of how our go-to-market engine operates, and use that to scale
• Analyze. You’ll parse complex data sets paired with qualitative feedback to provide insights and recommendations to grow the business

We’re excited about you because…

• You solve problems from first principles. You rethink problems from the ground up, and resist “this is how it’s always been done” thinking.
• You are a builder at heart, and have already adopted AI tools beyond ChatGPT to meaningfully improve how you work
• You thrive leading cross-functional teams. You can empathize with diverse perspectives, chart the right path, and influence senior teammates who don’t report to you
• You’re highly analytical and find the signal through the noise. You are equally at home picking apart funnel metrics as you are pulling insights from 50+ sales calls
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you.
• 4+ years of relevant experience in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a relat

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success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .