Associate Manager, New Verticals - Fulfillment Strategy & Operations

The posting, as DoorDash wrote it

About the Team

New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant delivery. New Verticals owns delivery businesses across Grocery, Convenience, Alcohol, Retail, Pharmacy and DashMart. Our Fulfillment Strategy & Operations team has three mandates: onboard merchants well, fulfill every order with speed and accuracy, and keep improving our logistics network. We do it by finding efficiencies, shipping product tooling and launching operational processes at scale.

About the Role

We are scaling our New Verticals Fulfillment Strategy & Operations team. Strategy & Operations combines strategic thinking, strong analytical problem solving, and operational execution to identify opportunities, develop solutions, and drive measurable business impact for our New Verticals businesses while working cross-functionally across Product, Engineering, Data Science, Machine Learning, and Operations to bring these solutions to life.

We have two Associate Manager positions open so throughout the interview process, we will consider you for two roles and align on role fit throughout the interview process! The scopes include:

• Merchant Fulfillment: Build the tools and processes that let merchants pick and pack DoorDash orders quickly and accurately, from substitutions to item availability to store-side workflows.
• Dasher Shopping Supply: Design the incentives, programs and in-app experience that get the right Dashers shopping in the right stores at the right time, with higher speed and quality.

In both roles, you will own a core fulfillment metric end to end, such as order accuracy, pick speed or dasher supply coverage. You’ll use analytical & AI tools to analyze data, build dashboards, size opportunities then build tactical product strategy & operational processes. You'll ship alongside product and engineering by defining the problem, ideating on the requirements and launching product and operational solutions. You’ll design experiments and incentive changes, read the results honestly and scale what works. Not only will you build what makes fulfillment happen, but you’ll also test it - you’ll go into stores, understand the operation by shopping orders and taking that feedback back to the product and engineering teams to solve from first principles.

You’re excited about this opportunity because you will…

• Lead : You'll spearhead cross-functional projects, collaborating with Engineers, Data Scientists, and Product Managers to develop and implement tech solutions that increase selection across our New Vertical offerings.
• Strategize: You will own and deliver on improving key selection metrics. You’ll create and execute quarterly and annual strategic plans aligned with product capabilities to elevate order quality.
• Build : You will build strategic initiatives and drive innovation across our offerings; this can vary from AI-powered selection predictions to improving the overall shop

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success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .