Associate Manager, New Verticals - Retail Strategy & Operations

The posting, as DoorDash wrote it

About the Team

The New Verticals team is building the future of local commerce by expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is shaping the future of DoorDash Retail and how we empower local economies across industries like pets, flowers, home improvement and so much more!

About the Role

As we scale Retail and focus on New Bets, we're hiring a few Associate Managers on our Strategy & Operations team to launch our newest Retail products and selection from the ground up. Throughout the interview process, you will be considered for two roles - one focused on new products and one focused on new selection. You will meet with both hiring managers & we will align based on interview performance, where you’d be the strongest candidate at a final interview.

In these roles, you'll identify net-new areas where we have a "right to win" and work cross-functionally with product, design, analytics, and engineering to build and scale great products in those spaces. You'll drive analysis-backed strategy, run operational experiments, and partner with technical and non-technical teams to take DoorDash's Retail business to the next level.

This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly prototyping ideas, building mocks for user research, putting together product visions, and synthesizing complex analyses — all with the leverage of AI tools. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. The scope of this role will continue to evolve as AI tools become more powerful and accessible, and we want someone who finds that trajectory exciting rather than unsettling.

We operate in a hybrid model and spend a few days a month in person together. This is an individual contributor position.

You’re excited about this opportunity because you will…

• Strategize. From first principles, you’ll develop the optimal strategy for best serving our customers and merchants.
• Operate . You’ll create tracking dashboards for your key metrics and own week over week movement as well as quarterly targets for those metrics.
• Analyze. Build models using SQL, Excel, and AI tools to evaluate the economic, operational and strategic costs and benefits of various programs and experiments
• Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes
• Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll launch new products, get 1% better every day, and scale something completely new. This means everything from high-level strategy to operational details.
• Lead, collaborate and Infl

[…]
success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .