Associate Manager, Strategy & Operations

The posting, as DoorDash wrote it

About the Team

DoorDash Digital Ordering is DoorDash’s leading SaaS business unit, offering a suite of products across online ordering, branded websites and mobile apps, loyalty solutions, and more that enable restaurants to reach customers and grow their revenue through their own first-party channels.

The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors.

Strategy & Operations sits at the center of that opportunity. The team partners with Product to set the strategy and vision for every offering in the suite, across our SMB and enterprise merchants. We decide what to build, where to invest, and how to bring it to market, and we learn by putting products in front of merchants and running the experiments that show us what moves their business.

As part of this team, the Associate Manager will take end-to-end ownership of a set of products and lead the cross-functional effort to grow them. Your work will be instrumental to helping transition DoorDash from a consumer marketplace to an industry-leading B2B SaaS company.

About the Role

As an Associate Manager on the Digital Ordering Strategy & Operations team, you will own a set of products within our first-party suite from end to end. You will set the strategy and priorities for those products in partnership with Product, be accountable for their growth, and lead the Product, Engineering, Analytics, Implementation, Sales, and Marketing partners who bring them to market. This role is ideal for a strategic operator who can move fast and wear many hats, equal parts analyst, builder, operator, and cross-functional leader.

You will own zero-to-one experiments alongside products already operating at scale, help shape the roadmap with Product, and work directly with merchants and frontline teams to identify the gaps worth solving. Scope on this team grows with demonstrated ownership, and the people who do well here identify problems independently and come back with a plan to solve them.

Scope for this role can vary between Foundation Products: the products that are table stakes for every restaurant we serve and that drive the core of our revenue today, and Growth & Insights: the next generation of products and the experimentation engine behind them.

We’re especially excited about candidates who’ve worked in fast-moving, founder-led, or resource-constrained environments, those who see lack of structure as an opportunity to build.

Responsibilities

Your responsibilities will include

• Own the product line: Take end-to-end ownership of your products. Set the strategy, define the goals and KPIs that measure success, and prioritize where to invest. You will build the business case, the financial model, and the operating plan, then carry t

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success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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