Associate, Marketplace, DashPass S&O

The posting, as DoorDash wrote it

About the Team

DoorDash is looking for a Strategy & Operations Associate to help build our DashPass subscription business. DashPass is DoorDash's fastest growing and highest priority areas, which means you'll influence some of the key parts of our subscriber's experience, generate key insights and test new products. Together, we are building the world’s most valuable subscription product to attract and retain DoorDash’s most loyal customers.

About the Role

The Strategy & Operations Associate, DashPass role is for truth seekers who enjoy solving complex problems, work across the organization, and execute to bring strategies to life. You will lead the strategy development and implementation of growth and quality initiatives. On a typical day, you might lead a new initiative, run and refine experiments to improve subscriber retention, dive into data to explain market performance at the lowest level of detail or metric trends, think up new ideas and translate them into an actionable test, and make sure we never stop learning & executing.

Our best Strategy & Operations Senior Associates are motivated, analytical, creative and have exceptional interpersonal and relationship-building skills. We are currently operating in a hybrid model, some time in-office and some time remote but it is quite flexible!

You're excited about this opportunity because you will…

• Strategize - Innovate and work on support strategy within the DashPass business.
• Collaborate - Work cross-functionally with teams across DoorDash to build, launch, and scale new opportunities.
• Influence – Partner with many teams to make your ideas come to life; Product, Marketing, Analytics, Finance, Design, etc.
• Experiment - Use data-driven decision-making to run tests on everything from new support experience to retention-driving programs.
• Build - You are excited to work on something that hasn't been done before. Your job will include building products and launching plans from the ground up.
• Analyze - Assess the operational and financial impacts of your decisions and iterate given insights.

We're excited about you because…

• You have 1-3+ years of experience in strategy, operations, product, growth or other related areas.
• You have analytics experience in SQL, building financial models, and performance tracking.
• You have a track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment
• You excel both as a generalist and specialist who can build the overarching strategy and dive deep into specific issues and processes to drive continuous improvement.
• You are biased toward action and have a track record of leading initiatives that evolved a part of business
• You bring structure, organization, and focus to your work and work with cross-functional teams, including product, tech, marketing, finance, and legal.
• You have a BA/BS degree in quantitative or business fields.

Compensation

The successful candidate’s starti
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success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .