Regional Operations Manager - Drive (Parcel)

The posting, as DoorDash wrote it

About the Team

DoorDash Drive is looking for you to join our team as a Regional Operations Manager, Parcel on our New Verticals team. DoorDash Drive is our company's hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. The business line you’ll be supporting is fast-growing, fast-paced, and is obsessed with efficiency. We are looking for someone to manage daily site regional operations via our 3P relationships.

About the Role

The Regional Operations Manager, Drive (Parcel) will own the day-to-day operations in a specific region within the U.S. They will work with both internal and external stakeholders to manage site operations. This role reports directly to the Senior Manager, Parcel. We expect this role to be up to 40% travel.

You’re excited about this opportunity because you will…

• Own : From first principles, you will oversee the day-to-day operations of 15-20 locations, ensuring all site processes run smoothly, efficiently and safely.
• Strategize : Design, build, and execute process improvement projects to drive operational efficiencies and improve service quality and reliability.
• Delight customers : Work cross-functionally with central teams to ensure your portfolio of sites offer customers the best experience on each and every order and your team is equipped with the tools, resources and support needed to achieve these goals.

We’re excited about you because…

• You solve problems from first principles. You’re excited to solve problems in innovative ways and you resist “this is how it’s always been done” thinking.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous startup environments.
• You’re analytical. You let data win arguments. You are a data-driven problem solver with excellent Excel / Google Sheets / data analysis skills.
• You’re a proven leader. You have 5+ years of leadership experience and have managed leaders in an operations heavy environment.
• You go high and you go low. You’re able to flex between day-to-day operational details and strategic planning. You’re able to take insights from time spent on the floor and distill them into actionable and scalable initiatives for the business.
• You act like an owner. You take initiative to drive incremental improvement to the operation and manage the business as if it were your own.
• You have 4-6+ years’ experience in on-the-ground warehousing or logistics, preferably in the 3PL space.
• You have familiarity with SQL.
• You have a Bachelor’s Degree.
• If internal, you qualify for internal mobility guidelines.

Bonus Points

• You have experience starting or scaling a successful start-up.
• You have a demonstrated interest in logistics, on-demand services, and marketplaces.
• You have multi-unit management experience
• You have experience working with 3PLs
• You have built and trained high performing teams.

Applications for this positi
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success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .