Senior Associate, Strategy & Operations - Commerce Platform Logistics - Delivery Cost

The posting, as DoorDash wrote it

About the Team

DoorDash’s Commerce Platform empowers merchants with the tools they need to grow and operate their businesses. Drive On-Demand is a key component of this platform, providing white-label fulfillment solutions for retailers across multiple SLAs.

The Commerce Platform Logistics team is a sustainable growth team within Commerce Platform. We own Final Mile cost and efficiency, ensuring that DoorDash Commerce Platform is the most cost effective, reliable way for merchants to reach as many customers as possible through their first-party channels. This means expanding product offerings and improving network efficiency to simultaneously reduce fulfillment costs and unblock growth for merchants while providing Dashers with valuable earnings opportunities.

About the Role

At DoorDash, our goal is to empower local economies. A key part of that mandate is to improve fulfillment efficiency and costs to allow more merchants to scale e-commerce channels. We are looking for a leader with an “and not either/or” mindset who is passionate about driving sustainable growth. As a Senior Associate, Strategy & Operations – Delivery Cost, you will play a key role in analyzing, tracking, and improving fulfillment cost and efficiency, partnering with cross-functional teams to identify trends, scope impactful initiatives, and support the execution of network efficiency improvement strategies.

Your work will be both strategic and deeply operational. One day, you might be sizing the impact of a change to how we batch orders. The next day, you could be deep diving an escalation from a merchant or dasher and leading an experiment to drive real-world improvements.

As the part of this team, you will

• Partner with Finance & Strategy to track and analyze fulfillment cost metrics across different lines of business and strategic merchants.
• Support the development of internal reporting tools to measure and monitor fulfillment cost and efficiency improvement efforts.
• Partner with Analytics and Product teams to scope and assess initiatives that can improve fulfillment cost and efficiency.
• Assist in structuring and executing operational tests to learn quickly and inform the product roadmap.
• Engage with cross-functional teams to support initiatives that enhance merchant and customer experience.

You’re excited about this opportunity because you will…

• Support fulfillment cost initiatives that tangibly improve the profitability of DoorDash.
• Analyze key fulfillment cost metrics and contribute to defining north star metrics that track performance improvements.
• Collaborate with cross-functional teams (Finance & Strategy, Product, Analytics, Engineering, and Operations) to manage the P&L and identify key levers for fulfillment cost improvement.
• Run structured experiments and operational tests to uncover the best ways to improve fulfillment cost and efficiency.

We’re excited about you because…

• You have a bias for action and can operate effec

[…]
success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .