Senior Operations Specialist, Engineering Testing

The posting, as DoorDash wrote it

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

We're looking for an experienced technical operator to lead live testing, deployment, and operational validation of cutting-edge autonomous technologies. This role sits at the intersection of engineering and operations, helping ensure new capabilities are safely deployed, thoroughly evaluated, and translated into actionable engineering feedback.

You’re excited about this opportunity because you will…

• Lead and oversee live testing across transport, deployment, and safety validation.
• Partner closely with hardware, software, and business operations teams to validate new product capabilities while providing guidance and mentorship to junior team members.
• Conduct and document complex tests for autonomous technologies, evaluating robot behavior, identifying issues, and validating new features and requirements. Provide actionable technical feedback to engineering teams based on test outcomes.
• Exercise technical judgment during live testing by evaluating robot behavior, assessing operational risk, distinguishing expected behavior from product defects, and determining when engineering escalation or additional validation is required.
• Develop and implement testing processes, protocols, and checklists that improve the safety, efficiency, and reliability of new products.
• Utilize internal tools to analyze logs, investigate issues, document findings, and track issues through resolution. Mentor junior team members in structured debugging and documentation practices.
• Conduct detailed analyses and generate comprehensive reports that identify trends, summarize findings, and provide strategic recommendations to engineering and operations partners.

We’re excited about you because…

• 2+ years of experience, or a demonstrated strong background, in autonomous vehicle, robotics, or complex systems testing within a live operational environment.
• Demonstrated ability to exercise sound technical judgment, troubleshoot complex system behaviors, and make informed decisions in dynamic, real-world scenarios.
• Experience partnering closely with engineering teams to investigate issues, communicate technical findings, and influence product improvements.
• Strong written and verbal communication skills, with the ability to clearly document findings and present technical recommendations to cross-functional stakeholders.
• Experience using tools such as Linux, GitHub, Jira, Jenkins, or similar platforms to investigate issues, analyze system behavior, and track work through resolution.
• Demonstrated ownership, leadership, and the ability to mentor junior team members while driving operational excellence.
• Comfort working in ambiguous environments where pr

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success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .