Staff Product Designer, Integrity

The posting, as DoorDash wrote it

About the Team

At DoorDash, design means making experiences for the people who order, the people who prepare, and the people who deliver.

As a Designer at DoorDash, you want to build things that matter to real people. You're at your best when you can move from idea to shipped product quickly, bringing experiences to life that reach and influence users at massive scale. You'll care about whether the product you make solved a real problem for real people, or changed how someone experiences their day.

You'll work shoulder-to-shoulder with Engineering and Product Management, dig into the data, and use LLM-powered tools alongside traditional design tools. If the LLM powered tools don’t exist yet, you build them.

About the Role

We’re looking for a Staff Product Designer to join our Integrity Design team and shape how DoorDash earns and protects trust across its three-sided marketplace. Integrity is a uniquely rich design space: every decision can affect a Customer’s confidence, a Dasher’s earnings and safety, a Merchant’s business, and the health of the marketplace itself. You’ll work across high-craft moments in the Consumer and Dasher apps and Merchant Portal, operational review tools, and AI-powered systems that detect risk, assemble evidence, and drive decisions. Your goal won’t simply be to block bad behavior. It will be to make those decisions precise, proportionate, and understandable—protecting good users, applying friction only where it’s needed, and making it painstakingly difficult for bad actors to exploit the platform.

Your work will span fraud, trust, safety, and compliance, connecting the full service journey rather than optimizing a single screen or workflow in isolation. You’ll bring a strong human point of view to technically and operationally complex systems, shaping both how decisions are made and how consequential moments—verification, warnings, denials, or restrictions—are experienced. You will report to the head of Design for Customer Experience and Integrity, working alongside designers focused on support experiences and tooling, fraud, trust, safety, and compliance. This role is not 100% remote. We operate in a hybrid model with 1–2 days per week in our New York City office.

You’re excited about this opportunity because you will…

• Define projects with a clear point of view on what to build, writing briefs that synthesize business and customer inputs into roadmap milestones; balance customer needs, business goals, and feasibility to shape what your team builds and why
• Bring clarity to ambiguous, cross-team problems and turn them into actionable work that ships; drive prioritization across your team and adjacent teams, making tradeoffs between design quality, speed, and impact so the highest-leverage work moves first
• Shape key projects from concept through execution — staying close enough to resolve issues during iteration, guiding design direction, and shipping work that drives measurable outcomes across mult

[…]
success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .