Staff Product Designer, Support

The posting, as DoorDash wrote it

About the Team

At DoorDash, design means making experiences for the people who order, the people who prepare, and the people who deliver.

As a Designer at DoorDash, you want to build things that matter to real people. You're at your best when you can move from idea to shipped product quickly, bringing experiences to life that reach and influence users at massive scale. You'll care about whether the product you make solved a real problem for real people, or changed how someone experiences their day.

You'll work shoulder-to-shoulder with Engineering and Product Management, dig into the data, and use LLM-powered tools alongside traditional design tools. If the LLM powered tools don’t exist yet, you build them.

About the Role

We’re looking for a Staff Product Designer to join our Support Design team and shape how we as a product and brand show up for our customers, dashers, and merchants when they are looking to us for help. We design the system and experiences across the full support journey, from proactively preventing issues from happening to delivering exceptional quality support that drives loyalty. Our scope spans immersive, multi-modal mobile experiences (order tracking, self-help, chatbot and voice ai) to operationally critical internal tooling and infrastructure (case management, agent training, performance, automation).

You will report to the head design for Customer Experience and Integrity, working alongside designers focused on support experience, support tooling, fraud, trust, safety, and compliance. We operate in a hybrid model with 1-2 days per week in our New York City office.

You’re excited about this opportunity because you will…

• Define projects with a clear point of view on what to build, writing briefs that synthesize business and customer inputs into roadmap milestones; balance customer needs, business goals, and feasibility to shape what your team builds and why
• Bring clarity to ambiguous, cross-team problems and turn them into actionable work that ships; drive prioritization across your team and adjacent teams, making tradeoffs between design quality, speed, and impact so the highest-leverage work moves first
• Shape key projects from concept through execution — staying close enough to resolve issues during iteration, guiding design direction, and shipping work that drives measurable outcomes across multiple teams; produce high-fidelity designs and production-ready prototypes that set the craft standard for the team
• Design solutions spanning multiple workflows and contribute to shared tools — prompt libraries, component generators, workflow automations — that improve productivity across teams; mentor peers on responsible AI use and contribute reusable frameworks adopted beyond your own team
• Build trusted relationships across your team and adjacent product teams, influencing their roadmaps through evidence-based thinking and live prototypes that make your recommendations concrete; pursue consistent self

[…]
success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .