Manager, Data Center Operations

The posting, as Ensono wrote it

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION

About the role and what you will be doing

As a Manager, Data Center Operations, you will be responsible for managing Mainframe and Distributed Data Center Operations shared/dedicated teams across various technologies like ITIL, JCL, Zowe, zOS, zVSE, ISPF, TSO, CICS, Control-M, TWS/IWS, CA7, etc., basic IBM utilities and other Mainframe Operations technologies as well some Distributed (Linux, Windows, Cloud) platform batch operations monitoring environments. A Data Center Operations Manager is responsible for rethinking the assumptions behind how traditional services are built and thinking about how to maintain, enhance and continuously improve Mainframe and Distributed Data Center Operations services best suited for our Ensono Operations as well as its function and interaction within a Global team matrix. You will draw from your technical and management expertise to mentor Associates, provide leadership on complex technical issues as required, and prioritize workloads, and work directly with customers and management as required. As the Manager of Data Center Operations you will influence our technical strategy, help hire competent Data Center Operators and perceive innovative new solutions for our customers.

Service Delivery Excellence

• Manage overall delivery & support process across multiple initiatives to ensure sustainable Mainframe and Distributed Data Center Operations practice which includes automation, process documentation, production support, optimization & monitoring
• Ensuring that the client’s infrastructure and its services are up and running meeting predefined SLA
• Provides technical input & guidance for any significant projects
• Assesses the various risks of delivery and plans to mitigate these risks
• Escalates issues where necessary provide suggestions/input mitigation for high-risk situations
• Assisting in building capabilities within the portfolio/span of control to meet demands as per the client or stakeholder context
• Assisting with adjusting the supply (skill and scale) as demand changes
• Creates an environment and culture of knowledge sharing and re-use

Client Focus and Relationship Management

• Take feedback and build and implement action plans on an ongoing basis to ensure high levels of client satisfaction
• Demonstrates understanding of client’s/stakeh

[…]
ings we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include

• Unlimited Paid Days Off
• Three health plan options
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
• Paid childbearing and paternal leave
• Education Reimbursement, Student Loan Assistance or 529 College Funding
• Sabbatical leave
• Wellness program

As of the date of this posting , a good faith estimate of the current pay scale for this role is $70,000 to $110,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program .

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, s ex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website .

If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com .