Data Center Operations Manager

EOS · Hillsboro, Oregon, United States; Kuna, Idaho, United States; Prineville, Oregon, United States

Posted by EOS on their careers site · View the original posting

Draft this job a résumé tailored to it, and the application filled in

draft's reading

Open 111 days

Hiring? Uncertain · Open 111 days.

The posting, as EOS wrote it

OUR COMPANY

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO

The Data Center Operations Leader is responsible for leading a designated Data Center Pod consisting of up to three hyperscale data center campuses, supporting as many as 15 production buildings and a workforce of 200+ employees. Reporting to the Service Delivery Manager or Service Director ( depending on pod size) , this role provides operational leadership across multiple service lines while ensuring exceptional customer service, operational excellence, workforce development, and contractual SLA performance.

The Operations Leader serves as the primary operational contact for assigned clients and is accountable for service delivery, staffing, operational readiness, financial performance, safety, and KPI achievement across the assigned portfolio. This position requires a proven leader capable of managing large-scale, mission-critical operations in a fast-paced 24x7 environment.

KEY RESPONSIBILITIES

Operational Leadership

Lead daily operations across multiple data center campuses, including Network Operations, Field Operations, Deployment Services, and Infrastructure Support.
Ensure safe, reliable, and efficient 24x7 operations while meeting customer and contractual requirements.
Drive operational readiness, incident management, risk mitigation, business continuity, and service quality.
Oversee staffing, workforce planning, scheduling, capacity management, and operational execution.

Client Relationship Management

Serve as the primary operational contact for assigned customer stakeholders.
Build strong client relationships through consistent communication, transparency, and execution.
Lead operational reviews, executive business reviews, and quarterly business reviews (QBRs).
Present operational performance, SLA results, capacity planning, risks, and continuous improvement initiatives.
Resolve customer escalations and identify opportunities to improve service delivery and customer satisfaction.

Leadership & Talent Development

Lead and develop a team of Service Leads, Technical Leads, and Data Center Technicians.
Drive employee engagement, coaching, mentoring, performance management, succession planning, and leadership development.
Partner with Human Resources and Recruiting to support hiring, onboarding, and workforce growth.
Foster a culture of accountability, teamwork, safety, customer service, and continuous improvement.

Operatio
[…]

Demonstrated success managing enterprise or hyperscale customer relationships.
Experience leading 24x7 operations with accountability for safety, service delivery, and operational performance.
Strong financial and business management skills, including budgeting, workforce planning, and operational forecasting.
Proven ability to lead organizational change and continuous improvement initiatives.

DESIRED QUALIFICATIONS

Experience supporting Managed service, IT Operations, and Business Operations.
Knowledge of ITIL service management principles.
Lean Six Sigma, PMP, or other project management certifications.
Experience with executive dashboards, KPI reporting, and business reviews.
Strong understanding of mission-critical infrastructure and data center operations.

What Success Looks Like

The successful candidate is a strategic, customer-focused leader who consistently delivers operational excellence through strong leadership, disciplined execution, and continuous improvement. They build high-performing teams, develop trusted client relationships, drive KPI performance, and ensure safe, scalable, and reliable operations across a complex multi-site hyperscale data center environment

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.