Senior Manager, User Experience Research

The posting, as Everlaw wrote it

The Role

As Senior Manager, User Experience Research , you'll lead Everlaw's user research function as a strategic player-coach, uncover foundational insights, bring clarity to complex problems and shape the future of our AI-powered litigation platform. You will partner with cross-functional leaders to focus research capacity on the highest-impact questions, personally lead strategic studies, and turn insights into compelling narratives that influence product strategy and priorities. In this role, you will build a durable understanding of our customers, elevate research craft, scale the practice through thoughtful democratization and AI-enabled tools, and develop researchers to do their best work.

This is a full-time, exempt position based in our Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

How we’re different

• Built for the AI Era: Everlaw has been committed to AI-assisted workflows for over a decade with tools like predictive coding, document clustering, and ML translation. We’ve continued this leadership into the generative AI era, with best-in-class AI features like deep dive and coding suggestions built with principled design, rigorous controls, and deep workflow expertise. We don’t layer AI onto legal work - we architect intelligent, trustworthy systems grounded in enduring trust.
• Pursue truth while finding yours: We pursue truth for our customers and our employees alike. With a generous L&D budget, clearly codified norms, and a commitment to long-term thinking, integrity and discipline, we create an environment where careers grow with intention and purpose.
• Design at the core: Design is embedded in product strategy and company direction. Our open, vibrant culture fosters strong belongingness and DEIB scores as reflected in team engagement surveys. We firmly believe that happy people make happy products.
• Thoughtful onboarding: From day one, our structured onboarding program integrates you into our product, processes, team, and goals, setting you up to contribute thoughtfully and quickly.
• Impact that matters: Through Everlaw for Good, we offer our technology free or at heavily discounted rates to journalists, nonprofits, and pro bono attorneys to advance equitable access to justice beyond the boundaries of business.

What you'll do

• Set the user research strategy and quarterly roadmap, translating business and product priorities into focused, high-impact research initiatives.
• Drive impact through storytelling by synthesizing complex research findings into compelling narratives and durable artifacts that create shared understanding, build conviction, shape product strategy and drive decisions.
• Personally lead strategic, highly ambiguous research projects, particularly around how legal professionals evaluate, interact with, and build trust in AI workflows.
• Manage a small, high-performing team, creating clarity around roles, expectations, and impact

[…]
Everlaw, you'll shape how AI re-wires the legal industry, at a category-leading business built on a mission to illuminate the truth.

Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act . Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We collect and process the personal information you provided along with your job application in accordance with our Applicants Privacy Notice and Notice at Collection .

When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep. However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support. By submitting your application, you agree to adhere to these rules. Here's the link to our full policy , and please reach out with any questions!

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