Sr. Partner Onboarding & Success Manager

The posting, as Everlaw wrote it

The Role

You'll build and scale our partner enablement engine, turning newly signed partners into technically and operationally capable allies ready to transact and serve their customers. Rather than treating partner ramp as a single training event, you'll own the end-to-end readiness journey—aligning cross-functional resources across Business Development, Solutions Architecture, Implementation, and Support to build long-term partner self-sufficiency.

This is a full-time, exempt position based in our Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

What you'll do

• Own the post-signature partner onboarding and readiness journey, coordinating cross-functionally with BD Account Directors, Implementation, Solutions Architecture, Support, and Account Managers while maintaining clear ownership boundaries across teams.
• Build structured readiness tracks—including technical setup, customer onboarding workflows, sales process execution, and operational enablement—tailored to distinct partner types like resellers, MSPs, and service providers.
• Guide partners through operational transaction steps, including setting up customer organizations and sub-organizations, ingesting data, submitting orders, and registering opportunities.
• Serve as a practical, trusted advisor to partner teams, verifying their operational capability and establishing clear escalation paths through Everlaw's documented support systems.
• Track onboarding milestones, partner capability demonstrations, and friction points, maintaining clear documentation and handoff evidence to ensure seamless long-term account transitions.
• Identify recurring operational or technical friction for partners, surfacing structured feedback and evidence to internal product and process owners to improve the broader partner experience.

About You

• You have at least 8+ years of experience in partner onboarding, technical customer success, implementation coordination, or partner success in B2B technology.
• You've guided external organizations through complex software platforms, building their internal capability to use, support, and sell technical products.
• You bring clear, practical communication skills, with a track record of explaining technical workflows to users with varying levels of technical depth.
• You excel at cross-functional coordination across internal teams—such as Sales, Support, Solutions Engineering, and Product—while maintaining clear boundaries and accountability.
• You have a diagnostic approach to problem-solving, with the ability to determine whether a partner blocker is technical, operational, commercial, or training-related, and route it effectively.
• You are authorized to work in the United States. Please note that at this time, Everlaw is not sponsoring U.S. employment visas for this role.

Bonus points

• Experience in legal technology, litigation support, investigations, or regulated B2B software

[…]
Everlaw, you'll shape how AI re-wires the legal industry, at a category-leading business built on a mission to illuminate the truth.

Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act . Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We collect and process the personal information you provided along with your job application in accordance with our Applicants Privacy Notice and Notice at Collection .

When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep. However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support. By submitting your application, you agree to adhere to these rules. Here's the link to our full policy , and please reach out with any questions!

We use Gem as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Gem with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Gem complies with NYC Local Law 144. We began using Gem in April 2026.