Senior Operations Manager - Frazeysburg, OH

The posting, as Fanatics Commerce wrote it

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

ROLE OVERVIEW
The Senior Operations Manager shapes the Fanatics Commerce fan experience by serving as an athlete and fan advocate, leading multiple sub-departments within inbound or outbound distribution operations. This role is responsible for directing the efforts of Managers, Supervisors, and athletes to achieve peak performance through effective communication, mentorship, staffing strategy, and operational excellence. The Senior Operations Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership

• Partner with Human Resources, internal operations partners, and external stakeholders to align staffing, compliance, and process standards across the distribution network.
• Serve as a liaison with supervisors, team leaders, and athletes to gather information, resolve issues, and communicate company standards and policies in a consistent and proactive manner.
• Mesh effectively with the existing management team by listening actively, building cohesion, and articulating a collective vision that drives alignment across departments.

People Leadership

• Inspire and develop a team of Managers, Supervisors, and athletes through clear direction, constructive feedback, coaching, and targeted incentive programs that maximize team performance.
• Lead staffing forecasts for peak demand periods, managing scheduling and workload assignment to optimize throughput and operational efficiency.
• Develop supervisors into bigger leaders by modeling ownership, accountability, and a culture of continuous improvement in every interaction.

Fan & Customer Impact (Obsessed with Fans)

• Model a culture of ownership in every customer and employee interaction, consistently championing the fan and athlete perspective in operational decision-making.
• Meet and exceed service levels and quality expectations while working within financial constraints, ensuring the fan experience is never compromised by operational limitations.
• Communicate with and

[…]
ly 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com .

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset

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