Customer Transformation Senior Manager

The posting, as FanDuel wrote it

THE POSITION
Our roster has an opening with your name on it

FanDuel is looking for a Customer Transformation Senior Manager to drive our Sportsbook rewards and experiences innovation. You will play a key role on the Transformation team, driving innovation across the org, collaborating with multiple departments including but not limited to Promotions, Brand, Commercial, Data Science, Product, and MarTech. This is an exciting opportunity to help elevate revenue-driving initiatives at a premier gaming company.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Manage and develop 1-2 direct reports, building a best-in-class innovation capability for our Sportsbook initiatives
• Be our innovation engine. Explore, identify and bring to market initiatives from 0-to-1 across Sportsbook rewards, loyalty, and customer experiences, then scale what works into the core business
• Drive commercial strategy and build the business case for new ideas - size the opportunity, work with analysts to model expected impact, and prioritize the roadmap against effort and return
• Frame ambiguous problems into clearly scoped workstreams by defining requirements, sequencing milestones, and maintaining a continuous feedback loop with stakeholders
• Partner with Product, Data Science, Promotions, Brand, Commercial, and MarTech to turn concepts into launched programs, aligning roadmaps and unblocking dependencies
• Lead the design and execution of test plans, and ensure results are measured, socialized, and acted on
• Own documentation and playbooks for your initiatives so proven pilots can be handed off and repeated across the org
• Define the success metrics for each initiative and report performance to senior leadership with a clear scale, iterate, or sunset recommendation
• Maintain a prioritized pipeline of innovation opportunities by tracking competitor launches, emerging technology, and adjacent industries
• Build deep expertise in FanDuel’s business, competitive positioning, and the sports wagering landscape, and translate it into actionable recommendations for senior stakeholders
• Help recruit and identify top talent while creating an inspiring environment for direct reports to learn and grow

THE STATS
What we're looking for in our next teammate

• 6-8 years experience working in an innovation / transformation / strategy capacity; experience in a management consulting role is a plus
• 2+ years experience in managing or mentoring people
• Experience with rewards / loyalty ecosystems preferred
• Experience driving and leading complex innovation initiatives preferred
• Strong organizational skills and effective at project management
• Strong understanding of performance metrics and reporting
• Comfortable

[…]
ance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards . *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com .

The applicable salary range for this position is $138,000 - $173,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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