Customer Quality Engineer

The posting, as Fictiv wrote it

About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

The Customer Quality Engineer communicates with customers on quality-related issues and coordinates with regional Quality Teams to efficiently and effectively resolve concerns and to drive continual improvements to proactively avoid issues from arising. This is a technical role.

Impact for the Role

As the Customer Quality Engineer you will have a significant impact on maintaining and improving customer satisfaction on our major programs. You will ensure that Quality is recognized as an order-winning proposition by our customers, with early engagement to ensure that their requirements are fully understood, our manufacturing partner capabilities are aligned, and our execution is optimized. Post sale, you will coordinate with the customers on any quality issues, acting as the subject matter expert supporting Program Managers and coordinating with Quality Team members in the regions where parts are being manufactured to ensure quick resolution of problems without unnecessary back and forth with delays resulting from time differences across our regional offices.

What You Will Be Doing

You will report to the Head of Global Quality and will assist from time to time with various duties as needed and assigned.

• Review customers’ quality requirements, whether formalized through supplier quality manuals, for instance, or by interviews with customers. Integrate these requirements into MISUMI Americas Quality Management System
• Support APQP and PPAP activities as required by customers, including the implementation of optimized measurement plans for mechanical parts
• Ensure analytical and manufacturing techniques are consistent from manufacturing partner to manufacturing partner and meet agreed customer specifications through alignment with regional Supplier Quality Engineers
• Provide subject matter expertise to program managers to both solve problems but also to develop the structured problem solving capabilities within the Program Management team and other MISUMI Americas functional groups
• Act as the bridge between customers and regional Quality Teams
• Identify opportunities for improvement in MISUMI Americas Quality Management System and manufacturing partner network, based on observations and involvement with customers
• Implement performance indicators which tell MISUMI Americas how well we are doing with customer quality
• Ensure customer-initiated supplier corrective action requests (SCARs) are responded to correctly, compl

[…]
ning a strong sense of urgency

• Good listener who’s comfortable with ambiguity, asking questions, and providing clarity
• Strong customer service skills with demonstrated service mentality
• Build and maintain credibility with customers and within MISUMI Americas

You’re Passionate and Empathetic - You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.

• Exhibit a high level of initiative and integrity
• Empathetic to the needs of customers, manufacturing partners, and MISUMI Americas. Able to balance the different perspectives
• Able to make decisions without all the available information and being able to course correct when new information becomes available
• Learn from situations and drive improvements as a result of thorough lessons learned analysis
• Able to exercise good judgment within broadly defined practices and policies and work in a self-directed manner

Physical Demands

• While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.

Travel: Ability to travel up to 50% annually in the US and/or other regions globally

The salary range for this position is $90,000 - $130,000 annually USD based on experience.
We’re actively seeking teammates who:

• Bring diverse perspectives and experience to our culture and company.
• Excel at being part of a strong, empathetic team.
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
• Have an ‘always learning’ mindset that celebrates learning, not just wins.
• Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.