Senior Billing Manager

The posting, as Gibson Dunn wrote it

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in Los Angeles, Century City, Orange County, San Francisco, or Palo Alto, the Senior Billing Manager will be an integral part of the Billing Team. The Senior Billing Manager will provide exemplary internal and external client customer service and support on behalf of the Billing Department, while ensuring an adherence to firm and client policies.

The Senior Billing Manager will need to demonstrate considerable independent judgment, diplomacy, and initiative in resolving problems and handling confidential matters, including coordinating with involved parties to ensure that appropriate communication is consistently maintained. The candidate must be very flexible and highly committed to quality, customer service, teamwork and supporting Firm and department goals in a fast-paced environment.

Responsibilities include

• Managing, training, motivating, and leading a team of direct reports (comprising of Billing Managers, Billing Supervisors, Sr. Billing Specialists, and Billing Specialists) and contributing to the development, training, and advancement of the team by setting goals for performance and deadlines that comply with the Billing Department’s plans and vision.
• Regularly meeting with Billing Managers and Billing Supervisors to identify problematic inventory for members of the Billing Team, addressing roadblocks preventing billing submissions, and providing recommendations to the Billing Leadership Team regarding the best course of action for their direct reports to undertake to resolve issues.
• Coordinating with the Billing Management Team to identify the major competencies required for all levels of the Billing Team, where deficiencies in these competencies exist, and administering training to their team members to correct deficiencies.
• Expertly managing the WIP, A/R, and on-account inventories of assigned team’s partners and offering guidance to ensure inventories are accurate and up to date.
• Liaising with billing attorney/secretary, members of the Billing and eBilling Teams, and various teams within Accounting, Finance, and Pricing to coordinate corrective action when addressing and resolving issues preventing billing by providing expert-level, subject matter support.
• Performing ad hoc analyses of complex client accounts regarding billing histories, matter performance metrics, and reduced and rejected invoices, and presenting this information that adheres to the highest level of client service standards and expectations within a law firm and professional services environment.
• Managing complex Alternative Fee Arrangements (AFAs), including fixed fees, blended rates, caps, and retainers, an

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bonuses.
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For technical difficulties with our online application, please contact us at staffrecruiting@gibsondunn.com . Our recruiting support team will respond as soon as possible.

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Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.

If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at recruiting-accommodations@gibsondunn.com . Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.

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Notice to Recruitment Agencies: Gibson Dunn does not accept unsolicited resumes from recruitment agencies, headhunters, or vendors. Resumes sent to any Gibson Dunn employee or attorney, or submitted by an agency through the direct candidate application portal will not establish agency ownership of the candidate and Gibson Dunn will not be expected to honor an agency’s terms or pay any related fees. When a role is open for agency submissions, Gibson Dunn will notify our current agency partners and make the position available through our Agency Portal in Greenhouse. Only agencies that have been given portal access are authorized to submit candidates for consideration. Agencies without a current agreement that wish to be considered for future opportunities may contact staffrecruiting@gibsondunn.com . Please do not send resumes to this address.