Technical Services Director, Global Data Center & Lab Infrastructure

The posting, as Graphcore wrote it

About Graphcore

Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors and data center hardware that deliver the specialized processing power needed to advance AI while improving the efficiency required for broad adoption.

As part of SoftBank Group, Graphcore belongs to a family of companies developing some of the world's most transformative technologies. Our AI Engineering Campus in Austin plays an important role in building the future of AI computing.

The Opportunity

As Technical Services Director, you will lead the teams that operate and evolve Graphcore's engineering labs, high-performance computing (HPC) platforms, and data center environments globally. You will be accountable for reliable, secure, cost-effective infrastructure that supports demanding engineering, AI, silicon-development, and validation workloads.

This role combines people leadership, infrastructure strategy, operational excellence, capacity and financial planning, procurement, and program delivery. You will partner with Engineering, Information Technology, Security, Finance, Facilities, Supply Chain, customers, and external suppliers. The position is based onsite in Austin and requires travel to company facilities, data centers, and supplier locations, including international travel.

What You'll Do

• Lead, recruit, mentor, and develop the systems administration, lab operations, and technical services teams responsible for the facility supporting global Engineering and Research and Development.
• Own the reliability, efficiency, protection, safety, supportability, and continuous improvement of engineering labs, HPC systems, and infrastructure facilities.
• Establish service levels, operating standards, escalation paths, performance measures, monitoring, observability, automation, ticketing, and configuration-management practices.
• Translate engineering and customer requirements into infrastructure roadmaps, capacity plans, procurement strategies, operating models, and executable investment programs.
• Forecast compute, accelerator, storage, network, rack-space, power, cooling, and technical-support requirements across the infrastructure portfolio.
• Lead global infrastructure programs from requirements and business-case development through procurement, deployment, operational readiness, service handoff, expansion, refresh, and decommissioning.
• Own infrastructure procurement and supplier performance, including specifications, bills of materials, quotations, commercial negotiations, purchase orders, logistics, delivery schedules, and deployment coordination.
• Develop and lead operating budgets, capital plans, expense frameworks, projections, lifecycle plans, and investment proposals for infrastructure operations and growth.
• Build strategic relationships with hardware vendors, colocation providers, integrators, maintenance partners, and other technical service suppliers.
• Ensure HPC environments a

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ification, or equivalent practical experience implementing service-management and delivery frameworks.

• Experience with Visio, Bluebeam, AutoCAD, or other infrastructure design and drafting tools.

These qualifications are helpful, not mandatory. We encourage you to apply even if you do not meet every preferred qualification.

U.S. Benefits Overview

Graphcore offers competitive compensation and a benefits package designed to support employees' health, financial well-being, families, flexibility, and development. Benefits for eligible U.S. employees may include:

• Medical, dental, and vision coverage, together with mental health and well-being support.
• A 401(k) retirement plan with company matching, plus company-provided life and disability coverage.
• Flexible paid time off, paid company holidays, flexible working hours, and parental leave.
• Learning and career development support, including development plans, training allowances, and online learning resources.
• Office amenities and team-led social, community, and well-being activities.

Benefits vary by work location, employment status, and plan eligibility and are subject to the terms of the applicable plans and company policies. This overview is not a contract or guarantee of benefits.

Equal Opportunity and Accommodations

Graphcore is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Graphcore is committed to an inclusive and accessible hiring process. If you need a reasonable accommodation to participate in the application or interview process, please let the recruiting team know.

Candidate Privacy

Personal information submitted during the recruiting process will be handled in accordance with Graphcore's applicable candidate privacy notices.