EV Fleet Diagnostics & Technical Specialist

The posting, as Harbinger Motors wrote it

About Harbinger

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.

The Vehicle Tech Line Specialist serves as the primary point of contact for Harbinger customers, dealers, Authorized Service Providers (ASPs), and internal stakeholders throughout the vehicle ownership and warranty lifecycle. This role provides technical guidance, service direction, warranty authorization, and case management support while ensuring every customer interaction reinforces Harbinger's commitment to industry-leading service.

The Service Support Technician is responsible for owning service-related cases from initial contact through resolution, maintaining accurate documentation, coordinating cross-functional resources, and supporting continuous improvement initiatives across service operations, warranty administration, and product support.

What You'll Do

Customer and Dealer Support

• Serve as the primary contact for service-related inquiries from customers, dealers, and service partners.
• Respond to questions regarding vehicle operation, maintenance requirements, warranty coverage, roadside assistance, and service network support.
• Provide timely and professional communication while ensuring a positive customer experience.

Case Management

• Maintain ownership of assigned service cases from initial contact through closure.
• Document all case activity accurately within designated case management systems.
• Ensure proper documentation of service events, including:
• Customer Complaint
• Cause
• Correction
• Labor authorization
• Payment approvals
• Customer and dealer communications
• Follow-up activities

Technical Support and Troubleshooting

• Provide diagnostic direction and technical assistance to dealers, ASPs, and field personnel.
• Lead the resolution of complex technical, warranty, and field service issues.
• Escalate concerns appropriately while coordinating support from Engineering, Quality, Purchasing, Production, and Supplier teams.
• Review technical documentation and provide feedback to improve serviceability, reliability, and customer support processes.

Warranty Administration

• Review and authorize warranty, policy, and goodwill requests in accordance with company guidelines.
• Process warranty-related parts requests and Return Material Authorizations (RMAs).
• Support warranty claim review and approval processes while ensuring compliance with established procedures.

Cross-Functional Collaboration

• Participate in and support service-related projects, including recalls, field campaigns, service bulletins, and product improvement initiatives.
• Collaborate with internal departments to ens

[…]
ications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.

Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.