Senior Billing Specialist

The posting, as Hearst wrote it

The Opportunity

Make sure every customer is billed accurately, completely and on time. As Senior Billing Specialist , you’ll play a critical role at Homecare Homebase (HCHB) , ensuring billing is properly reflected across Zuora and downstream accounting systems. Reporting to the Order-to-Cash leader, you’ll execute subscription and services billing, validate contract-to-invoice accuracy, and make sure credits, rebills, adjustments and billing corrections are processed with the proper accounting impact in mind.

You’re a detail-oriented billing professional with deep, hands-on Zuora billing expertise, strong accounting fundamentals and sound judgment on invoices, credit memos, debit memos, write-offs, cancellations, amendments, renewals and non-standard billing terms. You can read contracts, ask the right questions before billing, explain how billing actions affect accounts receivable, revenue, deferred revenue, tax and the general ledger, and partner across teams to resolve issues before they reach customers or financial close.

What You’ll Do

End-to-End Billing Operations

• Own day-to-day, weekly and monthly customer billing activities in Zuora for SaaS subscriptions, implementation fees, professional services, usage or overage charges, renewals, amendments and one-time charges.
• Review executed contracts, order forms, amendments, renewals, cancellations and customer requests to determine correct billing treatment before invoices are generated.
• Prepare, validate and execute bill runs, invoice batches, credit memos, debit memos, rebills and billing corrections in accordance with the billing calendar and approval policies.
• Ensure invoice data accuracy, including product, rate plan, quantity, term, service period, billing frequency, discounts, payment terms, bill-to and sold-to information, purchase order details, tax treatment and invoice delivery requirements.
• Proactively identify billing errors, contract discrepancies, missing data and system issues before invoices are delivered to customers.

Zuora Billing Expertise & Data Integrity

• Serve as a hands-on Zuora Billing subject matter expert for customer accounts, subscriptions, amendments, cancellations, ramp deals, rate plans, charge segments, invoice schedules, billing batches, credit memos and debit memos.
• Maintain accurate customer, subscription and billing data in Zuora and ensure the system reflects executed contract terms and approved billing policies.
• Troubleshoot Zuora bill run errors, invoice generation issues, credit memo processing issues, billing holds, failed integrations and downstream ERP discrepancies.
• Partner with Accounting, Revenue Operations and systems teams to ensure Zuora billing activity aligns with Oracle Fusion and related order-to-cash systems.
• Support Zuora enhancements, testing, data cleanup and process improvements that improve billing accuracy, controls and scalability.

Credits, Adjustments & Accounting Impact

• Evaluate and proce

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ing and knowledge sharing.

Success Metrics

• Bill runs, invoice delivery, credit memos, debit memos and rebills are completed accurately and on time in accordance with the billing and close calendars.
• Customer credits, adjustments, write-offs and rebills have documented approvals, correct accounting classification and audit-ready support.
• Zuora-to-Oracle billing reconciliations are completed monthly, with exceptions researched and resolved within agreed timelines.
• Billing rework, customer invoice disputes and preventable billing corrections decrease over time through root-cause resolution.
• Open billing tickets and customer inquiries are managed within service expectations and escalated appropriately when risks arise.
• Key billing SOPs and control checklists are documented, maintained and followed consistently.
• Internal and external audit requests are supported timely with no recurring findings related to billing documentation, approvals or controls.

Additional Information

Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.

What You Can Expect From Us

We don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits and professional development opportunities are a few of the many reasons Homecare Homebase is a great place to build your career.

• Meaningful work. Make a difference in the lives of clinicians and home-based care teams—and ultimately the patients they serve.
• Leaders who care. Work in a culture where leaders value, support and invest in their people.
• Flexibility. We value work-life balance and offer career opportunities designed to support life’s changing demands.
• A company that gives back. Each year, Homecare Homebase supports charitable initiatives that align with our mission of empowering exceptional care and helping others in need.

Sound like a good fit? We’d love to hear from you.